Industry: E-commerce (Beauty and Wellness)
Location: West, Singapore
Job Type: Full-time
We’re Hiring: Customer Service / Customer Support Team
Your Responsibilities:
- Customer Engagement & Support: Provide prompt and professional assistance to customers through various channels, including phone, live chat (Shopee, Lazada, TikTok), and social media platforms (Facebook, Instagram, Telegram etc.), ensuring exceptional service at all times.
- Order Management & Tracking: Handle order processing, shipping updates, and return requests efficiently while coordinating with relevant teams to ensure smooth and accurate order fulfillment.
- Product Knowledge & Guidance: Develop an in-depth understanding of the company’s beauty and wellness products to provide accurate information and personalized recommendations to customers.
- Customer Interaction Records: Maintain detailed and accurate records of customer interactions, complaints, and resolutions in the system, ensuring transparency and consistent follow-up.
- Collaborative Support: Work closely with internal departments, including Sales, Marketing, and Logistics, to address customer concerns, coordinate promotional activities
- Marketing & Engagement Initiatives: Assist with fan marketing campaigns, announce events, and provide exceptional after-sales service to enhance customer satisfaction and loyalty.
What We're Looking:
- Experience: 1-2 years in customer service, preferably in beauty, wellness, or e-commerce. Fresh graduates are welcome to apply.
- Language: Strong verbal and written communication skills in Mandarin and English.
- Technical Skills: Familiarity with CRM systems, Microsoft Office, and e-commerce platforms is a plus.
- Problem-Solving & Attention to Detail: Ability to handle customer inquiries efficiently and resolve issues effectively.
- Adaptability & Multitasking: Comfortable in a fast-paced environment, capable of managing multiple tasks while maintaining professionalism and customer focus.
- Availability: Willing to work on weekends and rotating shifts.
What We Offer:
- Attractive Remuneration: Competitive salary and performance-based incentives, staff welfare benefits!
- Career Progression: Opportunities for personal and professional growth in fast-growing company!
- Vibrant Work Environment: Join a young and innovative team.
- Comprehensive Training: We invest in your development.
Ready to Shine? Apply Now!
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Join AI&MI Group!
Leading the way in E-commerce Beauty & Wellness
Established in Singapore in 2020, AI&MI Group is a beauty and wellness company offering nutritional food supplements and skincare products.
With brands such as IEM skincare, ZIEHA nutritious food, OEBAI beauty and fashion, and LABIG beauty cosmetics, the AI&MI Group strives for absolute quality and positions itself at the premium tier. It aims to be the world's most prestigious beauty and wellness (anti-aging) group.
At present, AI&MI Group operates subsidiaries in China, Malaysia, Singapore, Hong Kong, Canada, and the United States, with "IEM" being one of the world's leading luxury skincare brands.
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