Associate Director, Technology Operations (AIOps/NoOps)

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.

To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.

If you believe in developing a better tomorrow, read on.

About The Role

In this role, the incumbent will report to Head of Technology Operations & Products and manage 10 – 15 team members. The incumbent will design and implement strategies to automate and optimize IT operations using AI/ML-driven solutions, self-healing systems, and cloud-native practices. The incumbent will lead initiatives to eliminate traditional operational bottlenecks and manual processes, enhance system reliability, and foster collaboration across DevOps, SRE, and engineering teams. The expertise that the incumbent brings will bridge the gap between innovation and execution, ensuring AIA Singapore technology stack operates autonomously and proactively.

What You’ll Be Doing

• Drive adoption of GenAI and ML models in IT operations for predictive analytics, anomaly detection, and automated remediation.
• Build and mentor a high-performing team of engineers and analysts specializing in AIOps(e.g. Elastic ESRI, Splunk ITSI) and GenAI.
• Implement self-healing mechanisms and closed-loop automation to minimize human intervention in routine operations.
• Lead AI-driven incident response to minimize downtime, and overall operational efficiency through proactive monitoring and predictive insights.
• Design real-time monitoring dashboards and AI-powered alerting systems.
• Conduct post-incident reviews to refine automation workflows and prevent recurrence.
• Ensure automated systems are complied with security, governance, and regulatory standards.
• Leverage the GenAI-driven AIOps on cost savings, productivity, and customer satisfaction.
• Foster a culture of innovation, continuous learning, and cross-functional collaboration.
  
  

What We Are Looking For

• Degree from a recognized University in Information Technology, Computer Science, Computer Engineering.
• Certifications in AIOps, DevOps, AWS/Azure/GCP, ITIL, or related fields are a plus. GenAI certifications (e.g., NVIDIA, Google, Databricks) is highly desirable.
• Minimum 10 to 15 years of experience in IT operations, DevOps, SRE (Site Reliability Engineering), or a similar role.
• Hands-on experience with AI/ML models, data analytics, and automation tools (e.g., Splunk, Dynatrace, Elastic, ServiceNow, Kubernetes, Terraform, Ansible).
• Proven track record of successfully implementing AIOps/NoOps strategies in large-scale enterprises, preferably in highly regulated industries such as financial insurance.
• Proficiency in scripting (Python, PowerShell) and monitoring tools (Prometheus, Grafana, Datadog).
• Requires in-depth experience, knowledge and skills in own discipline.
• Uses best practices and knowledge of internal/external business issues to improve products or services.
• The ability to work in high-pressure environment, troubleshoot complex issues across on-prem and cloud quickly, and successfully handle multiple priorities.
• Have systematic problem-solving approach, effective communications skills and have sense of ownership and drive.
• The ability to work independently with minimal guidance, manage resources and to perform capacity planning.
• Applies best practices and knowledge of internal/external business issues to improve products or services in own discipline.
• Solves moderately complex problems; takes a new perspective on existing solutions.
• Interprets customer needs, assesses requirements and identifies solutions to non-standard requests.
• Explains information and persuades others in straightforward situations.
• Makes decisions for own work priorities and allocation of time to meet deadlines.
• Accountable for technical contribution to project team or sub-team.
• Builds awareness of costs related to own work.
  
  
  

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

ABOUT AIA

For over a century, AIA has served the ever-changing needs of our customers across Asia-Pacific. Our Purpose to help millions of people live Healthier, Longer, Better Lives is at the heart of everything we do.

As pioneering innovators, we’re now transforming AIA to be faster, simpler and more connected to create better solutions and impactful experiences for our customers and communities. AIA encourages and enables our people to act with clarity, courage and humanity in service of our Purpose.

JOIN US

At AIA, we believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. Whether it’s investing better wellbeing, inspiring better learning, building better relationships, or making a better impact on customers, a career at AIA will challenge you to find new ways to pursue your ‘better’.

AIA is committed to building a vibrant, diverse, and inclusive workforce for all employees to thrive in. Join us if you believe in creating a better tomorrow!