Operations Specialist

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives.

So if you believe in inspiring a better future, read on.

About The Role

To ensure smooth onboarding process and agency movement process for AIA sales channels, conducting and reviewing agent’s fit and proper assessment.

Be up-to-date and well-versed with regulations pertaining to Agent onboarding, fit and proper requirements. Support the team in day-to-day tasks (provision of data/reports).

Onboarding and Agency Movement

• Ensuring smooth onboarding process of new agents from Due Diligence, reference check, to eventual onboarding of new agents.
• Be up-to-date and well versed on the regulations and papers pertaining to onboarding of representatives and fit and proper guidelines.
• Drive and lead onboarding sessions to track and push for applications in pipelines.
• Prompt and quick follow-up with pipeline applications.
• Timely Agency and Agent code creation and filing of agents’ onboarding documents.
• Provide support in consolidation of agents’ stats (Demographics/Adverse)
• Monitor and track agents that has adverse records or are on Monitoring.
• Timely support in processing of agents’ movement.
• Preparation of payment files (pertaining to onboarding and representatives).
• Streamlining and improving processes.
• Lead project discussions pertaining to onboarding and agency movement.
  
  

Others

• Timely update of agents’ particulars and details
• Assist in license registration of agents in MAS and GIA
• Support in Annual Fit and Proper exercise
• Support in agent code creation/maintenance for other Business Divisions
• Support in reports generation and data analysis.
• Support in FC migrations across different entities where required.
• Perform gap analysis and ensure SOP are updated in timely manner
• Weekend month-end support required if last day of month falls on weekend.
• Perform UAT and post implementation checks on platforms related to recruitment.
• Ad hoc projects/assignments by the Manager
  
  

Minimum Job Requirements

• Education – Diploma/Degree
• Experience – At lease 2-5 Years of operations related role
• Good knowledge of Microsoft Office (Excel and word)
• Soft Skills –
• Good communication and interpersonal skills
• Good team player
• Independent
  

Believe in better with AIA. If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way!


Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

ABOUT AIA

For over a century, AIA has served the ever-changing needs of our customers across Asia-Pacific. Our Purpose to help millions of people live Healthier, Longer, Better Lives is at the heart of everything we do.

As pioneering innovators, we’re now transforming AIA to be faster, simpler and more connected to create better solutions and impactful experiences for our customers and communities. AIA encourages and enables our people to act with clarity, courage and humanity in service of our Purpose.

JOIN US

At AIA, we believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. Whether it’s investing better wellbeing, inspiring better learning, building better relationships, or making a better impact on customers, a career at AIA will challenge you to find new ways to pursue your ‘better’.

AIA is committed to building a vibrant, diverse, and inclusive workforce for all employees to thrive in. Join us if you believe in creating a better tomorrow!