Claims Processing Team Leader- Indonesia

The Team Leader’s overall responsibility is to evaluate more complex data entry, clerical and accounting tasks involved in the preparation and processing of patient insurance claims. Additionally, he / she assists team members and monitors their productivity and efficiency.

Job role:

• Manages routine daily claims administration work.
• Coordinates work flow & meet deadlines
• Give support and guidance on escalated issues, complaints and challenging claims and lead by example
• Attends calls and e-mails from insurance companies, clients and providers.
• Responsible for the allocation of work throughout the team, compliance with service level agreements, the quality of the service, team productivity and reducing complaints.
• Assist for the professional development of team members and identification of specific training needs and mentoring.
• Support to have successful and efficient operation of the team and the oversight of all highprofile claims.
• Increases efficiency, minimizes errors and administration time.
• Own the day-to-day escalated claims by the team, but also by customers and partners.
• To act as a technical reference point across the team
• Use Allianz Partners client database accurately and effectively to ensure reports generated give a true reflection of the department’s workload, which consequently facilitates effective target planning
• Other Ad hoc duties as required.
  
  

Eligibility:

• Bachelor’s degree in any Medical field, Finance, Business Administration, Insurance, or a related field preferred.
• 3-5 years’ experience in a customer focused environment, ideally in clinical, paramedical roles or TPA or insurance roles.
• With at least 1 year proven work experience as a team leader or similar role
• Organized with the ability to prioritize and multi-task
• Strong leadership and great analytical skills
• With high level of technical knowledge and professionalism at all times to lead by example
• Experience of working with senior managers and understanding the necessity to act in a pleasant and courteous manner and to be able to work effectively with others.
• Legally permitted to work in the country of operations.
• Hybrid working option available as per business requirements
  
  

The Team Leader’s overall responsibility is to evaluate more complex data entry, clerical and accounting tasks involved in the preparation and processing of patient insurance claims. Additionally, he / she assists team members and monitors their productivity and efficiency

Job role:

• Manages routine daily claims administration work.
• Coordinates work flow & meet deadlines
• Give support and guidance on escalated issues, complaints and challenging claims and lead by example
• Attends calls and e-mails from insurance companies, clients and providers.
• Responsible for the allocation of work throughout the team, compliance with service level agreements, the quality of the service, team productivity and reducing complaints.
• Assist for the professional development of team members and identification of specific training needs and mentoring.
• Support to have successful and efficient operation of the team and the oversight of all highprofile claims.
• Increases efficiency, minimizes errors and administration time.
• Own the day-to-day escalated claims by the team, but also by customers and partners.
• To act as a technical reference point across the team
• Use Allianz Partners client database accurately and effectively to ensure reports generated give a true reflection of the department’s workload, which consequently facilitates effective target planning
• Other Ad hoc duties as required.
  
  

Eligibility:

• Bachelor’s degree in any Medical field, Finance, Business Administration, Insurance, or a related field preferred.
• Experience in hospital billing department set up would be an advantage.
• 3-5 years’ experience in a customer focused environment, ideally in clinical, paramedical roles or TPA or insurance roles.
• With at least 1 year proven work experience as a team leader or similar role
• Organized with the ability to prioritize and multi-task
• Strong leadership and great analytical skills
• With high level of technical knowledge and professionalism at all times to lead by example
• Experience of working with senior managers and understanding the necessity to act in a pleasant and courteous manner and to be able to work effectively with others.
• Legally permitted to work in the country of operations.
• Hybrid working option available as per business requirements
  
  

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of course and target development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build work well programs to providing you with peace of mind and give the flexibility in planning and arranging for better work life balance.