E-Commerce and Fulfillment Executive

About Ryan's Grocery: Ryan's Grocery is a leading premium organic and sustainable grocery store in Singapore, committed to offering high-quality food and beverage products. We pride ourselves on delivering exceptional service and promoting sustainable living.

Job Description: We are seeking an energetic and proactive eCommerce and Fulfillment Executive to drive our online presence and fulfilment operations. This role is crucial for providing a seamless and enjoyable shopping experience for our customers, reflecting the high standards of our in-store service. The ideal candidate will have a customer-first mindset and be prepared to lead our ECommerce team towards achieving our digital and business goals.

Key Responsibilities:

• E-Commerce Management:
  • Oversee the day-to-day operations of our E-Commerce platforms to ensure a smooth and efficient shopping experience.
  • Create and manage product listings, ensuring accuracy in descriptions, images, and prices.
  • Set and update product prices, apply discounts, and manage promotional campaigns to drive sales.
  • Monitor and process online orders, ensuring accurate and timely fulfilment.
  • Manage online payment gateways, resolve payment issues, and ensure a seamless checkout experience.
  • Address customer inquiries, concerns, and returns related to online orders.
  • Collaborate with the Logistics team and cross department teams to ensure accurate and efficient shipping and delivery of online orders.
  • Handle returns, exchanges, and refunds in line with company policies and industry standards.
  • Process online orders from all online domains and manage order tracking and delivery status.
  • Pack orders and coordinate order processing to meet customer expectations.
  • Provide exceptional customer service, including answering queries, educating customers about products, and handling feedback.
  • Drive E-Commerce strategy, evaluating technology alternatives, mobile applications, and third-party sales channels.

Job Requirements:

• Diploma in Marketing, Business, Mass Communication, or a related field.
• Proven experience in E-Commerce operations.
• Familiarity with E-Commerce platforms, content management systems, and analytics tools.
• Must be computer savvy with strong organizational skills.
• Excellent communication and interpersonal skills, both written and oral.
• Highly initiative with positive energy and a proactive attitude towards learning.
• Ability to work weekends as required.