Clinic Executive

Do you enjoy creating a warm and welcoming space for others?

Are you organised, detail-oriented, and passionate about supporting mental health professionals in delivering quality care?

Join us as a Clinic Executive and be the heart of our client experience where every interaction makes a difference.

Responsibilities

Provide quality lounge-side reception and check-in/out service to clients, including the handling of:

• Provide warm and efficient front desk service, ensuring a smooth check-in and check-out experience for clients
• Manage client registrations, appointment scheduling, and walk-in enquiries
• Handle payment processing, invoicing, and financial record-keeping
• Perform general administrative tasks, including managing records and the clinic’s file system (Microsoft Excel/Word)
• Coordinate psychologists’ calendars, room bookings, and send appointment reminders and follow-ups
• Respond promptly and professionally to phone calls, emails, and client enquiries
• Maintain cleanliness and organisation of clinic spaces, including vacuuming, mopping, and tidying consultation rooms and common areas
• Wash and store clinic dishes, ensuring a clean and welcoming environment for clients and staff
• Support daily clinic operations to ensure a welcoming and efficient environment

Required Qualifications and Experience

• Maturity of character, sensitive to mental health clients
• Similar experience in a mental health or clinic setting will be advantageous
• Meticulous and organised, able to self-prioritise and perform with minimum supervision
• Fluent English required; Mandarin or Bahasa speaking skills an advantage to attend to clinic phone calls, e-mails and enquiries in a timely and professional manner from English, Mandarin and Bahasa speaking clients
• An “enabler” to assist our psychologists in providing the best level of care to our clients
• Friendly personality with a positive working and learning attitude
• Full time (5 day work week - including Saturdays. One week day will be off in-lieu)