Assistant Manager, Housekeeping

You will lead the housekeeping operations in our Serviced Residence and create a pleasant and lasting atmosphere that enables residents’ satisfaction and provide them with a sense of home away from home. You will work together with Guest Service, Engineering and Security Departments and report directly to the Residence Manager.

Responsibilities

You will:

• Manage the smooth operations of the department, such as delegating work, communicating goals and scheduling employees to ensure full coverage on the ground
• Review and implement the standard operating procedures (SOPs) and corporate standard and guidelines, ensuring that the department adheres to them
• Comply and maintain service and product audit by Global Operations
• Ensure employees receive skills upgrading, organise on-the-job training for employees and evaluate their effectiveness
• Evaluate employee performance and work with the Human Resource Team to provide staffing recommendations
• Promote teamwork and quality service within the team and coordination with the other departments
• Manage the expenses of the department and prepare the annual departmental operating budget and finance
• Oversee inventory control of the department and ensure all employees have the proper supplies and equipment to carry out their job responsibilities
• Manage horticultural, pest control and waste management activities in the service apartment
• Review and follow up on residents’ feedback and satisfaction scores to improve quality and standards
• Suggest innovative methods to mitigate issues and improve residents’ experiences
• Assume other responsibilities as designated by the Residence Manager

Job Requirements

You have:

• At least 5 years of experience in Housekeeping, with at least 2 years in a managerial capacity
• Attained at least a Degree or Diploma in Hospitality, Hotel Management or other relevant fields
• Experience in a hotel or service residence environment will be advantageous
• Knowledge of change management and the ability to discover operational efficiencies
• Service-oriented, attention to details and observant
• Management and supervisory skills