Software Engineer

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion

Job Description

• System health monitoring, monitoring of system uptime and downtime.
• Escalate issues according to process.
• Manage and update any system incidents and update stakeholders.

• Sites support for all locations of the project.
• Patching:

• Ensure patches are tested and verified before seeking approval for patching downtime.
• Communicate system downtime to all stakeholders.
• Ensure system availability after patching is completed.

• Review and implementation of Change Requests (CR) including requirement specifications, preparation, review and finalizing of CR/ solution from vendors, updating and seeking approval of CR from system owners, monitoring of CR progress, witnessing change completion and update of CR for closure.
• Support procurement like raising requests and queries for procurement, maintenance, service master contracts and service charges in bulk tender.
• Support power servicing ops, ensure power supplied are according to diagram, inform stakeholders, ensure power resumes and system availability.
• Obsolescence management – software licenses, hardware, OS and certificates.
• Manage Technical Refresh based on the asset lifespan, including GPC/OPC, Services and Infrastructure Migrations
• Review and track tech refresh timeline.
• Support the submission of security clearance for related vendors.
• Support the audit of Authority Furnished Spares for related vendors.
• Support activities such as baseline review and management, including operation and maintenance manual review.
• Providing technical advice and project management recommendations.
• Support invoice verification, budget monitoring and forecasting for areas such as services/products, event support, system enhancement, CR and ad-hoc jobs.
• Review and update of the documentation such as project handbook, meeting minutes and other system documents from vendor (e.g.: troubleshooting, user and operational guides.).
• Perform other related duties as assigned or requested
  

Job Requirement

• Diploma or Bachelor’s Degree in InfoSec/Information Technology/Information Systems/Business IT or its equivalent
• Relevant professional certifications, such as ITIL
• Minimally 1-2 years of experience in Operations Support or Project Management and supporting mission critical systems with very stringent SLA e.g. 99.9%
• Well-versed in operations best practices
• Well-versed in IT Service Management (ITSM) standards, processes, guidelines and best practices
• Able to cope in a highly pressured fast-paced environment
• Prior working experience in operations or project management
• Able to understand the system and software architecture, and user operations environment
• Willingness to pick up any new technologies

Let's Talk About What's In It For You!

Passionate people are Capgemini's Ace of Spades - join us to discover a career that will challenge, support and inspire you. Working at Capgemini you'll find the rewards are more than just financial. You will work alongside some very smart and inspiring people on exciting projects and you will also enjoy incredible benefits. We offer flexible work practices and 40 hours of self-development every year with a huge selection of learning opportunities to choose from.

As "Architects of Positive Futures", Capgemini actively supports the community in 3 ways:

Diversity and Inclusion - we believe diversity of thought fuels excellence and innovation, which is why we positively encourage applications from suitably qualified candidates regardless of their gender identity, ethnicity, sexual orientation, religion, ability, intersex status or age. To support our commitment to diversity and inclusion, we celebrate special events and days of significance that are important to our employees such as Diwali, Bastille Day, Pride, IDAHOBIT, IWD and International day of people with Disabilities. Our Employee Resource Groups Women@Capgemini and OutFront support the grassroots passion of employees to drive our diversity agenda and effect change.

Digital inclusion - at Capgemini we are using our skills to drive social impact initiatives focusing on helping society address the impact of the digital and automation revolution. We also provide employees with opportunities to give back to the community through charity projects and volunteer days.

Environmental Sustainability - Capgemini joined the CDP's (Carbon Disclosure Project) prestigious "A list" for its commitment to the Net-Zero economy. We are focusing on helping our clients transform towards more sustainable business models and committing to reduce our own carbon emissions (GHG) by 20% per employee by 2020.

Recognized by Ethisphere as one of the World's Most Ethical Companies for the last 8 years in a row, ethics and values are at the heart of Capgemini's corporate culture and business. Embedded in our DNA, our seven values - Honesty, Boldness, Trust, Team Spirit, Freedom, Fun and Modesty - have remained the same since company inception in 1967. To see how we bring these values to life, click here to listen to some of our employee’s stories.

Come join us, bring your whole self to work, create new possibilities for you, your customers and your community and help us to be Architects of Positive Futures.