About Us
CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries.
Job Description
Job Title – Chief lyf Guard
The Chief lyf Guard is responsible for managing the lyf Guard team, in addition to performing the role of a lyf Guard. He/she is a multi-faceted Community Manager leader, who revels in creating an inclusive and collaborative community at lyf.
(A Chief lyf Guard can be referenced to Guest Services Manager roles at current Ascott Properties, and Community Manager roles at co-working and co-living companies).
Major duties & responsibilities:
Take care of all lyf residents without imposing themselves by:
Assisting lyf residents with their check-in
Encouraging lyf residents to download the lyf app to explore and interact with the lyf community
Exploring the various functions of the lyf app with lyf residents
Handling any lyf resident queries
Conducting tours for lyf residents, business partners, etc.
Receiving and conveying messages to lyf residents promptly
Ensure operational efficiency by:
Tracking room availability
Ensuring that processes carried out adheres to corporate guidelines
Performing bookkeeping activities whenever necessary
Doing regular rounds to ensure cleanliness of property
Handling walk-ins, emails and phone enquiries.
Carrying out light housekeeping/engineering duties and liaising with external vendors for cleaning and maintenance
Reviewing the job scope of the lyf Guard team and making improvements to improve efficiency
Ensuring compliance of procedures and processes by the lyf Guard team
Ensuring all lyf resident registrations and documents are complete and data quality obtained is accurate
Ensuring that cash advance/refunds or cash received upon check out are handled properly by lyf Guards
Ensuring all lyf resident refunds are submitted to Finance on a timely basis
Create an inclusive and collaborative community by:
Tracking lyf resident preferences
Assisting the Ambassador of Buzz (AOB) to:
- Execute community initiatives designed to create connections between residents
- Supervise events for compliance with house rules and intercede or escalate issues as they arise
Solving member related issues to ensure a cohesive community and to manage member expectations
Assisting the AOB in curating the events calendar for lyf residents
Proactively interacting with lyf residents and provide constructive recommendations to enhance their stay experience
Acting as the point of contact for any feedback/complaints by lyf residents
Benefits
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Flexible benefits with comprehensive medical coverage for self and family
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Training and development opportunities
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Subsidised rates at Ascott serviced residences-
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Strong advocate of staff volunteerism
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Wellness programmes
At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.
Only shortlisted candidates will be notified.
Demo
Central Singapore,
Full Time