CUSTOMER SERVICE COORDINATOR

Job Description - . Responsible for providing coordination and other administrative assistance to Sales Department to ensure smooth day-to-day operation of sales and business development · Effectively manage a large number of incoming enquiries on all e-commerce platforms and social media channels, phone calls, and ensure that issues are resolved both promptly and thoroughly. · Process all digital sales orders placed on e-commerce platforms and social media channels · Identify and assess customers’ requirements and needs · Keep records of all customer interactions · Enhance customers’ experience to all social media platforms · Communicate with IT, sales and operation departments to fulfill orders · Assist on research, implementation and coordination on all online sales and marketing strategies and ad campaigns · Provide copywriting for all online sales and marketing strategies and ad campaigns · Assist in inventory management and stock replenishment. Upkeep and make visible data to all stakeholders · Provide administrative and operational support Job Requirements - · Min ‘O’ level or similar and relevant experience · Possess positive customer service orientation · Good communication and interpersonal skills · Possess pleasant personality · Proactive, team player and sales-oriented . Positive attitude, hardworking and willing to learn