Operations Manager

Job Title

Operations Manager

Job Description Summary

The Operations Manager will be responsible for overseeing the end-to-end operations of
M&E engineering services in facilities management across multiple sites. This includes
managing teams, delivering technical excellence, ensuring compliance with all statutory
requirements, maintaining high client satisfaction, and ensuring smooth and cost-efficient
operations in alignment with service-level agreements (SLAs) and key performance
indicators (KPIs).

Job Description

1. Facilities & Technical Operations

• Oversee daily operations of M&E systems: HVAC, electrical, plumbing, fire protection, lift systems, BMS, and other critical building infrastructure.
• Support the managers to deliver the preventive and corrective maintenance programs across all facilities under management.
• Ensure all works are carried out according to maintenance schedules, SOPs, safety standards, and client expectations.

2. People & Resource Management

• Lead a team of Managers and engineers – responsible for recruitment, training, performance reviews, and team motivation.
• Manage contractor and vendor performance for outsourced services (e.g., specialist maintenance, equipment supply, testing and commissioning).

3. Client Management & Reporting

• Serve as the main client liaison for technical operations, ensuring clear communication and proactive service delivery.
• Attend regular client meetings to present reports, resolve issues, and provide performance updates.
• Submit detailed monthly and quarterly operations reports, including maintenance KPIs, incident logs, cost analysis, and improvement plans.

4. Compliance, Safety & Risk Management

• Lead audits and inspections (internal and external), implement corrective actions, and maintain complete documentation for compliance.
• Manage incident reporting, root cause analysis, and implement preventive measures.

5. Financial & Contractual Oversight

• Develop and manage operating budgets for assigned contracts, including forecasting, cost tracking, and optimization of resources.
• Monitor contract scope, variations, and deliverables, and support renewal, tendering, or negotiation processes.
• Track asset lifecycle, manage spares inventory, and optimize procurement for cost efficiency and equipment uptime.

6. Continuous Improvement & Innovation

• Identify operational inefficiencies and implement solutions for energy savings, workflow automation, and system reliability improvements.
• Propose and execute technical upgrades, retrofits, and modernisation initiatives.

INCO: “Cushman & Wakefield”