Fulfilment Associate

Key Responsibilities:

Stakeholder Relations

• Coordinate and manage customer purchase order requirements, ensuring timely delivery of goods.
• Act as the main point of contact for customers, managing their accounts, driving shipment/revenue, and reviewing raw material requirements and forecasts.
• Ensure customer orders align with inventory availability and production schedules, maintaining strong communication with both internal teams and customer.

Demand & Supply Management

• Plan, manage, and oversee demand and supply commitments, ensuring timely product availability while minimizing holding costs.
• Analyze customer orders, forecasts, and inventory levels to determine raw material and component needs for production.
• Work with procurement team to ensure the timely delivery of materials and components, adjusting plans as necessary to meet production and customer requirements.
• Monitor stock levels and optimize inventory management to reduce costs and avoid delays.

Delivery Plan Scheduling

• Develop and maintain detailed delivery plan schedules with production that align with customer demand and production capacity.
• Coordinate with other departments, including production, quality, and engineering, to ensure smooth workflow and that customer requirements are met without disruption.
• Monitor production status and promptly resolve challenges, making adjustments to schedules as needed to fulfill customer commitments on time.

Database Maintenance and Process Improvement

• Implement and support new processes to meet the evolving needs of the business.
• Assist in managing product configurations and Bills of Materials (BOMs) within the Fulfillment database.
• Prepare and analyze reports to support business and department requirements, providing insights and recommendations for continuous improvement.
• Identify opportunities for enhancing supply chain efficiency, reducing costs, and improving order fulfillment accuracy.
• Maintaining accurate records, documentation, organizing and managing documents in the shared drive.
• Maintain and manage the required documents for ISO 9001, 14001, 13485.

General Responsibilities

• Perform other duties as assigned by the Fulfillment HOD.
• Maintain a high level of attention to detail while managing multiple tasks and tight deadlines.
• Foster strong teamwork and communication across internal departments and customers.

Requirements:

• Fresh graduate encouraged to apply
• Degree or diploma in Supply Chain Management or related field.
• Minimum of 1 year of experience in related supply chain role will be an advantage
• Proficiency in oral and written communication in English.
• Proficient in MS office – Excel/ PowerPoint/ Word.
• Detail oriented and good time management
• Strong team player with good communication and interpersonal skills.
• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.