Customer Relations Officer

Company Overview

DNA Brands Co Pte Ltd is founded by a group of enthusiastic professionals whose experience and interest in the skincare industry spans more than a decade. Managing several skincare companies under its belt, our brand - The Mineral Boutique, Beautique and Comfeet are one of the world, leading quality

skincare and wellness products. Tay Shop products can be in desirable locations around the world.

CORPORATE PHILOSOPHY

Contributing to society through the advancement of Skincare, Cosmetic & Wellness products, and the

promotion of beauty tips. We believe skincare and cosmetic plays a vital role in helping people lead a confident

lifestyle, bringing the best out of themselves.

Main Duties, Roles and Responsibilities

1. Customer service to incoming customers

a. Pre-treatment service/interaction

1. Greet customers (ensure calling by name)

2. Small talk and ask how the customer is doing…

3. Offer tea/Coffee/Water

4. Present to customer the details about the upcoming service/treatment

b. Post treatment service/interaction

1. Ask customer how is he/she satisfied with the treatment

2. Present/align with customer on future/next phase of treatment plan (provide details /answers

to customer if/when asked)

2. Ensure schedule of customers are in order and shop staff is aware of it

Check daily treatments schedule, update relevant staff and ensure they are aware and available (

ensure alignment of next treatments)

3. Ensure future schedule is set, pre-defined, appears in the system and is communicated to customer

4. Insert Sales data, invoice, customer data, next plans, sign customer on PA, and etc…

5. Insert data of products /package provided committed to customer

a. Insert treatments that were done future treatment plan

b. Issue invoice

c. Sign customer on PA

d. Give customer relevant documents

e. Others s needed

6. Facility Management/Ensure shop is neat and equipment’s and tools are available

7. Manage cashier ensure it is balanced (money vs products /package sold) and hand over to person

who is closing the day

8. Inventory management

a. Ensure it is received/sent and registered in the system accurately

b. Check and ensure inventory counting and report to purchasing manager

9. Compliance

a. Ensure SOP’s are fully implemented by Staff

b. Ensure all data is accurately inserted and reflects what was offered and committed by DNA brands

to customer

c. Report any deviation of SOP’s /violation of company policies and procedures to Customer Experience Manager

10. Support onboarding of new staff to the shop including SOP’s and Customer service guidelines

11. Other tasks as required by Customer Experience Manager

Professional Experience

• Minimum 2 years in a similar position of customer service /relations
• Experience in similar industry

Language

• English very good command
• Mandarin very good command

Skills and qualifications

• Excellent customer service
• Interpersonal skills
• Attention to details
• Hardworking, well-disciplined and self-motivated
• Good planning skills and well organized
• Able to do work with minimal supervision
• Agility and flexibility
• Fast learner and goal oriented
• Problem solver
• Ability to work with PC, Computerized Systems
• Ability to work in a fast-paced retail environment is desirable
• Can work overtime, weekend, retail hours, when required