Business Process & Functional Support

Hello from Singapore!

ECU Worldwide is your best partner from one of the major global hubs in the world, Singapore.

In Singapore, we connect you to more than 120 countries through 106 export and 86 import trade lanes that form over 600 port connections.

With an unparalleled access to niche trade lanes, we really simplify geographies for our customers.

Business Process & Functional Support

Scope: ERP implementation across ECU offices APACC

Key Contacts: Business Users, Super users, Business Process Owners, Subject Matter Experts (SMEs), IT Team

Role Objective:

The Business Process & Functional Support will be part of ERP implementation team and primary responsibility will be to deploy ERP across offices APACC. The Business Process & Functional Support Executive will have to gain thorough understanding of business processes and working of the ERP product. This role will necessitate dialogue with business users at all levels besides interfacing with IT teams and vendor staff.

The Business Process & Functional Support Executivewill be groomed to become subject matter expert for specific processes and they will be expected to take up a lead role during ERP implementation. Prior to actual implementation, the Business Process & Functional Support Executive will do a site readiness assessment and also map out current processes undertaken at the office. Training and testing are two key areas where chosen candidate will be extensively involved. The Business Process & Functional Support Executive will participate in defining SOPs (Standard Operating Procedures), undertaking process audits and also imparting end user training. Depending on business requirements and skills / functional knowledge, the IT Process & Functional Support Executive may handle one or more processes. The role will necessitate travel to various ECU offices APACC.

Key Skills Required

• Business experience and understanding of the NVOCC operations
• Should have sound analytical and problem solving skills
• Effective communication and presentation skills
• Customer service and team focus
• Basic IT skills (usage of word, excel, power point)

Key Responsibilities

Pre Go-live

• Creation of test scenarios, test cases and test data.
• Undertake detailed testing and capturing results
• Raise new CRs (Change Requests)
• Master data setup (including tariffs)
• Data cleansing
• Undertake site readiness assessment
• Creation of location specific SOPs
• Provide UAT functional support

Deployment

• Help “business owner” onsite to plan deployment activities by function
• Ensure correct business processes are in place before actual implementation commences.
• Undertake implementation site testing to ensure end to end process is fully functional.
• Undertake reference data setup activities.
• Help undertake readiness assessment and confirm job roles are suitably amended and proper roles and responsibilities are defined.
• Take ownership for all product related documentation including training materials.
• Drive change management actions

Post Go-live

• Training and end user hand holding
• Undertake proactive analysis of issues
• Provide “subject matter expertise” to ensure optimal usage and operation of the product.
• Undertake single thread testing to verify and sign off fixes issued by the IT group.
• Process compliance and KPIs reporting
• Help realize benefits by monitoring and ensuring proper usage of products and processes.
• Provide inputs for compilation of post implementation report (PIR)

Key Success Criteria

• Successful ERP deployment at the location
• Ensure compliance by business users to established procedures and guidelines.

*Fluency in Chinese is preferred

*Singaporean/PR is preferred

*Entry level role