Customer Care Consultant (contract with possibility of conversion to perm)

Etiqa is looking for a dynamic individual to join our team. Do you have what it takes?

Are you:

• Passionate about working with people?
• A creative thinker with a positive attitude & outlook?
• A strong dynamic communicator able to collaborate effectively?
• Willing to learn, adapt & grow in a fast paced work environment?

WANT TO MAKE A DIFFERENCE?

This exciting proposition allows you to work with Etiqa, a leader in the insurance sector, optimizing your unique skill set, and getting onboard our journey towards “Making The World A Better Place”.

SCOPE OVERVIEW

Scope Overview

• Respond promptly and professionally to customers’ enquiries, requests, complaints, and feedback related to General and Life Insurance policies through various channels (e.g., call center, email).
• Deliver a seamless and customer-centric experience across all touchpoints, in line with established service standards.
• Support the manager by directly handling and resolving escalated customer issues in a timely and empathetic manner.
• Contribute to team training and knowledge sharing to maintain high performance and service consistency.
• Perform any other ad-hoc duties as assigned by the supervisor or management.

Job Requirements

• Education: Diploma or Degree in Business Administration, Communications, Insurance, or a related field.
• Experience: Minimum 1–2 years of customer service experience, preferably in the insurance or financial services industry.
• Communication Skills: Good verbal and written communication skills in English. Proficiency in additional languages is an advantage.
• Customer Orientation: Strong interpersonal skills with a customer-first mindset and the ability to remain patient and empathetic under pressure.
• Problem Solving: Ability to analyze and resolve issues efficiently, with good judgment and attention to detail.
• Teamwork: A collaborative team player who can also work independently with minimal supervision.
• Technical Skills: Proficient in Microsoft Office (Word, Excel, Outlook) and customer service systems/CRM tools.
• Adaptability: Comfortable working in a fast-paced, evolving environment and able to handle multiple tasks or service channels concurrently.
• Knowledge: Basic understanding of insurance products and processes (General and/or Life Insurance) is an added advantage.