Description
Responsible for supporting Franklin Electric Grid Solutions sales via comprehensive, world-class technical representation, support, and training, to end customers and channel partners.
Key Responsibilities
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In the assigned territory, provide technical service and support on Franklin Electric Grid Solutions products.
- Carry out testing and commissioning including site acceptance test with consultant and end-user with troubleshooting of Franklin products in customer installations.
- Maintain service agreements with customers for maintenance service and execute the same as per the contractual service level.
- Provide direction and expertise during new product installations.
- Represent Franklin Electric Grid Solutions at on-site installation meetings to timely resolve field issues.
- Present technical seminars to Grid Solutions customers and channel partners. Represent Franklin Electric at trade shows and special events.
- Provide field feedback to Grid Product Management on market conditions, product enhancements, and needed upgrades.
- Write and submit weekly reports needed to highlight problems at specific sites and/or with certain customers or products.
- Provide customer guidance in the initial design phase and proper application of Grid Solutions products.
- Provide specialized training to specific customers.
- Provide specialized document or procedure to customer to support operational requirement.
- Provide 24/7 response to customer call and activation to response within stipulated timeframe.
- After office working hours and weekend support to new customer installation and maintenance.
- Perform other related duties as required or assigned.
Skills Knowledge and Expertise
Skills and Abilities
- Working knowledge of critical asset monitoring systems in general for data centers, utilities, or related market segments, with specific knowledge of Battery Systems, UPS, and Battery Monitoring Systems
- Experience in data center battery management and maintenance is preferred.
- Excellent interpersonal, presentation and communication skills. Ability to develop strong working relationships with customer, consultant, and end-user.
- Be able to work independently with outstanding organizational skills.
- Previous sales or service experience preferred.
- Self-motivated and energetic personality with a desire to service the customer.
- Effectively communicates information and responds to questions in person-to-person and small group situations with customers, clients, the general public, and other employees of the organization.
- Maintains confidentiality and uses discretion with business information.
- Reads and understands documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals.
- Utilizes common-sense understanding to carry out written, oral, or diagrammed instructions.
- Deals with problems involving several known variables in situations of routine nature.
- Plans the time, method, manner, and/or performance sequence of own work; may also occasionally assist in planning work assignments performed by others within a limited area of operation.
- Defines problems, collects data, establishes facts, and draws valid conclusions.
- Interprets an extensive variety of technical instructions in mathematical or diagram form and deals with several abstract and concrete variables.
- Deals with problems involving several known variables in situations of routine nature.
- Solves practical problems and deals with a variety of known variables in situations where only limited standardization exists.
- Overseas travel is required for new customer installation and maintenance in Asia region.
Education and Experience
- Bachelor’s Degree in Engineering or Diploma in Electrical Engineering with relevant experience required.
- Three to five years of technical, sales, or related Grid systems or industry experience (preferred).
Computer Skills
- Advanced: Software installation or upgrade, Windows OS installation, Microsoft SQL database knowledge.
- Intermediate: Contact management, presentation/PowerPoint, Excel, and Words.
- Basic: Database, word processing/typing.
Certificates and Licenses
- Class 3 driving license with personal owned vehicle (Must)
- Building Construction Safety Supervisor Safety Course (BCSS)
- BizSAFE certification
- SPPG Safety certification
About Franklin Electric
Franklin Electric is a global leader in water and energy systems, committed to continuous improvement and innovation to meet the diverse needs of our customers. Our founders in 1944 named the company after America’s pioneer electrical engineer, Benjamin Franklin, which lives on today in our culture to drive us to push boundaries and create meaningful change. We offer a comprehensive range of pumps, motors, drives, and controls for residential, commercial, agricultural, industrial, and municipal applications.
More than just a workplace, Franklin Electric is a vibrant and inclusive community of forward-thinkers, united by our mission to drive positive impact worldwide. Our culture fosters career growth and personal development, with a focus on promoting from within and nurturing talent. Our recent awards in “America's Most Responsible Companies”, “Most Trusted Companies” by Newsweek, “America’s Climate Leaders” and “Indiana’s Best Places to Work” attest, we're dedicated to upholding the highest standards of corporate responsibility.
At Franklin Electric, we believe that everyone deserves to be treated fairly and respectfully, and that our diversity of thought, culture and experience makes us a stronger company. Our commitment to social responsibility is evident in programs like the Franklin Women's Network and our philanthropic efforts through the Franklin Wells for the World Foundation. Through these endeavors, we've provided clean water to over 284,000 people in 12 countries, addressing the global water crisis head-on,
Locally in our communities, the Franklin Electric Charitable and Educational Foundation (FECEF) supports causes close to our hearts, such as United Way, Boys & Girls Club, and Big Brothers Big Sisters. Our dedication to excellence extends beyond our products and services, shaping a brighter future for both our employees and the communities we serve. Join us in driving meaningful change and making a difference with Franklin Electric.
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