OPERATIONS MANAGER

Key Responsibilities

Operations (Primary Focus):

• Oversee daily operations across multiple F&B outlets, ensuring high efficiency, service quality, and compliance with SOPs.
• Plan and manage effective staff rosters for multiple outlets, balancing manpower optimization and operational needs.
• Maintain team discipline, provide clear guidance, and uphold performance standards.
• Act as a firm yet fair leader who makes tough decisions when necessary and confidently says “No” when required to uphold company standards, policies, and business interests, while fostering a collaborative and team-oriented work environment.
• Work closely with HR, Marketing, Finance and other departments to ensure aligned operational goals.
• Monitor KPIs, conduct regular outlet audits and implement continuous improvement initiatives.
• Ensure adherence to all regulatory requirements including food safety, hygiene and manpower policies.
• Support hiring, training and development of frontline staff.
• Prepare and analyse operational reports using Excel and other MS Office tools.
• Champion the use of digital systems including POS and HRIS platforms (experience with Infotech is a plus).
• Willingness to work long hours, weekends, and public holidays when business requires.

Tenant Acquisition (Secondary Scope):

• Source and engage potential tenants for available F&B spaces.
• Work with internal teams on tenancy agreements, space planning, and concept fit.
• Ensure tenant mix complements brand vision and supports commercial success.

Requirements

• At least 5 years of relevant working experience as an Operations Manager in the F&B industry.
• A proven track record in managing multiple outlets and driving operational success.
• Demonstrated ability in staff roster management, ensuring optimal manpower allocation and cost control.
• Strong leadership, communication and decision-making skills.
• Firm yet approachable, able to enforce standards while maintaining a collaborative team environment.
• Proficient in Microsoft Excel, email and other MS Office applications; IT-savvy and adaptable to new systems.
• Familiar with HRIS systems (Infotech experience is a plus).
• Bilingual in English and Chinese, to effectively communicate with Chinese-speaking employees.
• Willing to work long hours, weekends, and public holidays as required.
• Self-motivated and results-driven, able to work independently with minimal supervision.
• A team player with the ability to collaborate with various departments.
• Strong network for talent acquisition and capable of identifying and engaging potential tenants.