Account Manager (Japanese Speaking)

[Job ID: 995995]

Responsibilities:

• Build and maintain strong relationships with key clients and stakeholders, acting as a trusted advisor to understand their needs, expectations, and challenges.
• Oversee client satisfaction across IT and business services, ensuring high service quality while meeting profitability targets.
• Identify and develop new business opportunities, with a focus on expanding existing accounts and managing the full sales lifecycle.
• Collaborate effectively with internal teams and external partners, including principals, vendors, and strategic allies, to drive sales efforts and ensure successful project delivery.
• Track project progress and performance metrics to ensure timely and quality delivery of solutions and services.
• Regularly update stakeholders on project status, risks, and milestones to maintain transparency and alignment.
• Achieve and exceed sales targets while fostering long-term client relationships and trust.
• Analyze market trends and competitor activities to recommend pricing strategies and market positioning.
• Address client concerns related to product/service quality, delivery, or support, and implement corrective actions as needed.
• Lead contract negotiations and prepare proposals, quotations, and related sales documentation.

Requirements:

• Minimum 5 years of experience in the IT industry, including at least 3 years in sales account management for clients.
• Proficiency in English & Japanese language to liaise with internal and external Japanese speaking clients (preferably JLPT N2 or above)
• Strong verbal and written communication skills.
• Demonstrated initiative, strong interpersonal networking, and creative problem-solving skills.
• Ability to manage multiple priorities and deadlines with strong organizational skills.
• Proven track record in achieving sales targets and managing account growth.
• Self-disciplined and goal-oriented, with the ability to develop and maintain accurate account plans, forecasts, and pipeline hygiene.
• Familiarity with IT infrastructure and application environments is a plus.

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