Assistant Manager - Front Office

Summary

Join our team as a Assistant Manager - Front Office, where you will play a vital role in delivering seamless and exceptional guest experiences. Supporting the Front Office Manager and Assistant Front Office Manager, you will help lead a team of Hosts and Team Leaders to ensure the smooth and efficient day-to-day operations of the Front Office. With a strong focus on guest service, operational efficiency, and team development, this role is ideal for those passionate about hospitality and committed to upholding brand standards at all touchpoints.

Key Responsibilities

• Support the daily operations of the Front Office, ensuring efficient check-in/check-out procedures and a consistently high level of guest satisfaction.
• Assist in handling VIP arrivals, guest concerns, and special requests, ensuring personalised and professional service at all times.
• Coordinate closely with Housekeeping, Engineering, and other departments to maintain seamless communication and operational flow.
• Ensure all guest history records are updated and consistent guest recognition programmes are implemented.
• Monitor and support the performance, grooming, and training of Front Office associates to meet service and presentation standards.
• Contribute to cost control, staffing schedules, and productivity measures while ensuring compliance with hotel policies and procedures.

Qualifications

Note: Due to Singapore’s foreign worker work pass restrictions, only Singapore Citizens or Permanent Residents will be considered for this position.

• Possess a diploma or degree in Hospitality or a related field.
• At least 1–2 years of experience in Front Office operations within a hotel environment.
• Excellent communication, interpersonal, and guest service skills.
• Strong organisational abilities and attention to detail.
• A team-oriented mindset with the flexibility to adapt in a fast-paced setting.