IT Integration Engineer (1 Year Contract)

EMPOWERING PEOPLE TO MAKE A DIFFERENCE

At Howden, we employ talented individuals and empower them to make a real difference to the company, whilst building successful and fulfilling careers.

The entrepreneurial atmosphere is one of the biggest reason people love to work for us. We are a leading independent, global insurance brokers but have a noticeably flat hierarchy. It doesn’t matter how junior or senior, anyone with a good idea will be heard. This means our employees can shape their own career paths and determine their own success.

This atmosphere attracts the brightest talent in the market. If that includes you, get in touch.

Job Title: IT Integration Engineer

Job Role: IT solutions engineering and technical delivery

Contract Duration: 1 Year

Group Company: Howden Group Services

Division: IT

Department: IT Strategy & Transformation

Reporting to: Head of IT M&A and IT Integrations

A LEADING GLOBAL INDEPENDENT BROKER

Howden is a specialist commercial insurance broker. Its regional footprint covers Singapore (regional headquarters), Malaysia, Hong Kong, Indonesia, Thailand, and Philippines. It is part of the London-headquartered Howden Broking Group, a leading independent, global broker with offices in over 40 countries worldwide.

JOB OVERVIEW:

• This role forms part of a distributed, global infrastructure team that is responsible for the continued availability and support of a hybrid on-premises and cloud infrastructure.
• Specifically, working within IT Strategy and Transformation, providing input to and delivering IT integrations to the Group, by drawing upon a wealth of practical and technical experience.
• The role will be expected to work within a fast-paced environment, with high degrees of ambiguity arising from a period of significant change.

CORE RESPONSIBILITIES FOR ALL STAFF:

Achieve Results through Relationships with All Parties

• Deliver a personal performance that contributes towards Group and/or Company achieving their objectives
• Achieve lasting relationships with all parties (internal clients, suppliers, third parties and other staff)

Delivery of Service

• Consistently deliver an excellent and comprehensive service

Conduct and Integrity

• Ensure all dealings are carried out with integrity and professionalism
• Act in utmost good faith, in accordance with Group and/or Company policies and never risk the Company’s or the Group’s reputation

Development and Professionalism

• Continuously develop skills and knowledge
• Develop others where you are responsible for their performance
• Must possess a passion for quality and continuous improvement
• Able to multi-task and prioritise appropriately

GENERAL RESPONSIBILITES:

Clients

• Develop strong relationships with the Business Units
• Respond to the Business Units’ requirements as appropriate
• Support the business units with their use of the IT systems
• Behave with all clients (both internal and external) fairly and ethically with excellent customer service
• Take ownership of issues and provide updates to users on outstanding issues.

Administration

• Ensure up to date records are maintained at all times on the Group and Company systems
• Interpret instructions and issues arising, and then implement actions according to policies and procedures

Support

• Providing escalation support to the Group IT Service Desk during project activity
• Ensuring all changes to production services are subject to change control
• Producing documentation to improve the efficiency and effectiveness of post project support as part of project delivery
• Conducting root cause analysis following unplanned disruptions to improve system availability during project and warranty periods
• Conduct Problem Management of repeat incidents affecting business services during project delivery and warranty
• Experience with incident management systems, identify incident trends and gather relevant information systematically to troubleshoot and resolve issues
• Experience in workstation management systems and imaging
• Strong analytical, problem solving and decision-making skills

Compliance

• Ensure compliance with all applicable Group and /or Company policies and procedures
• Ensure correct authorisation is obtained and processes followed when required by the Group and/or Company policies and procedures
• Ensure compliance with legal and regulatory requirements
• Ensure that own performance, HR and T&C records are up to date and meet the Group’s requirements
• Maintain accurate records and deal with correspondence appropriately
• Ensure compliance with Anti Bribery and Corruption policy and procedures

OUR IDEAL CANDIDATE

Technical skills required for the role:

• Demonstrate extensive experience working as a cloud/infrastructure engineer/senior engineer or in similar IT roles.
• Hands on experience of having performed Exchange migrations between organisations or M365 migrations between tenants.
• Hands on experience of having performed migrations of Windows Servers to Azure IaaS.
• Extensive experience working with multi-site and multi forest Active Directory environments, group policy and DNS.
• Extensive experience working with common Microsoft cloud technologies such as Azure, M365, Azure AD & Intune.
• Extensive experience working with Windows desktop, including all levels of troubleshooting.
• Extensive experience working with cloud, server, desktop, network and telephony providers.
• Good knowledge of networking - Layer2/3, dynamic routing, MPLS and firewall management.
• Good knowledge of IT security practices and the implementation of tools that provide MFA, DLP, proxy services, encryption, event logging and alerting.
• Able to provide input to, and technical solutions to business requirements.
• Worked within project delivery frameworks, able to demonstrate time management and labour estimating.
• Multi-lingual with at least one language being Spanish, Italian, German or French (fluent; read/write/spoken).

Desirable Experience

• Able to package, script and deploy applications via SCCM including standard image build.
• Good knowledge of Citrix.
• Good knowledge of VMware.
• Experience with Email archiving solutions such as Mimecast or Enterprise Vault.
• Knowledge of identity management solutions such as Okta.

The role requires:

• Demonstrate examples of similar successful positions in the past.
• Be highly collaborative with the current team, management structure and business leaders.
• Demonstrate a very high level of customer service and empathy to the customer issues.
• Worked in the insurance or financial services sector previously.
• Be an excellent all-round communicator through verbal and written communication

DATA PROTECTION NOTICE FOR JOB APPLICANTS

This Data Protection Notice (“Notice”) sets out the basis upon which Howden Insurance Brokers (S.) Pte. Limited (“we”, “us” or “our”) may collect, use, disclose or otherwise process personal data of job applicants in accordance with the Personal Data Protection Act (“PDPA”). This Policy applies to personal data in our possession or under our control, including personal data in the possession of organizations which we have engaged to collect, use, disclose or process personal data for our purposes.”

For more information, please refer to the link below.

• https://www.howdengroup.com/sg-en/Howden_SG_PDPA_Notice_for_Job_Application