Senior Project Manager, Client Implementation - Corporate and Institutional Banking

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Global Payments Solutions is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and cost effectively with dedicated in country and regional support. Our expertise in this area is repeatedly recognised by the industry’s most prominent publications and associations with numerous global, regional and country awards.

We are currently seeking a high calibre professional to join our team as a Senior Project Manager, Client Implementation.

Principal Responsibilities

• Provide pre-mandate and RFI/RFP consultation and project management expertise for our diverse client base, utilising your deep SME knowledge of Payments, Liquidity, ERP, and Regulatory Solutions
• Streamline documentation processes using tools like GDOCs to ensure accurate and timely delivery, minimising friction
• Employ proactive project management methodologies and utilise our scalable organisational design to manage multiple complex and global client projects effectively
• Serve as the central liaison between internal and external stakeholders across multiple regions, effectively communicating with clients and senior stakeholders
• Take ownership of client relationships post-sales, leading client communication throughout the project lifecycle and beyond
• Ensure every client is able to operate their accounts and services as expected, and project expectations are met before a project is completed
• Drive continuous improvement initiatives to enhance our Net Promoter Score, providing valuable feedback to Product to improve client experience
• Collaborate with cross-functional teams globally, including Legal, Operations, IT, Sales, and Product, to optimise internal processes and project delivery
• Stay updated on the latest developments in payments products and technology
• Act as a role model and escalation point for the team, providing training, support and guidance
• Drive the strategic priorities of the GPS business, promoting a positive culture by maintaining a balanced approach to work and life, even when under pressure

• Extensive experience in building effective client relationships and stakeholder management
• Proficiency in payments and liquidity product knowledge
• Previous project management experience and/or relevant qualifications
• Familiarity with design thinking principles
• Ability to manage competing deadlines effectively in real-time
• Excellent communication and influencing skills
• Proven ability to excel under pressure and drive strategic initiatives forward

You’ll achieve more when you join HSBC.
www.hsbc.com/careers

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Issued by The Hongkong and Shanghai Banking Corporation Limited.