Senior Manager, Employee Relations and Compliance, Office of Human Resources

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Conducts comprehensive and impartial investigations into employee-related HR allegations, related to misconduct, policy violations, harassment, discrimination, and various workplace issues.
• Independently act as the HR representative for the disciplinary Inquiry Committee hearings, ensuring a fair hearing where natural justice is addressed, due process delivered as well as detailed and accurate documentation of the process.
• Identify and monitor trends regarding HR-related investigations, employee disciplinary matters, and employee relations matters; develops, in consultation with HRBPs, plans to mitigate risks to the business.
• Research, plan and contribute to the development of policies and processes for
• • Employee investigation matters
  • Employee relations / compliance matters
  • Employee discipline and grievance matters
  • HR-related crisis management matters
• Provide consultation to and guide HRBPs and key SOCI stakeholders on addressing and resolving employee disciplinary issues, involuntary employment cessation issues, employee grievance issues, etc.
• Collaborate and work closely with Provost office and SMU legal team to ensure that all HR policies and processes are aligned to local laws and regulations, and recommend appropriate resolutions when needed.
• Develop and deliver training programs to educate employees and managers on the importance of workplace conduct, workplace fairness matters, reporting mechanisms, etc.
• Support union-related matters to uphold good industrial relations. This includes but is not limited to Collective Agreement negotiations, partnering the Union on IR events.
• Manage annual COC and COI exercises as well as liase with HR Administration team on the delivery of these exercises.
• Collaborate with Office of Safety and Security to develop and maintain a HR crisis management plan that addresses a range of potential crises that may affect employees.
• Develop communication strategies and draft communications package for internal and external stakeholders during crises.
• Other duties as assigned.

• Bachelor's degree, preferably in the area of Human Resources, Industrial Relations, Law, Psychology, Business Administration, or a related field.
• Minimum of 10 years of HR work experience, with at least of 5 years in a similar role focusing on employee investigations, labour relations and employee relations.
• Familiar with general HR policies & practices, local Employment Act, Industrial Relations Act, Workplace Fairness Legislation, Retirement & Re-employment Act, etc.
• Good track record of engaging and managing industry labour union representatives / officials.
• Demonstrates high level of empathy and advanced listening skills when communicating, influencing, problem-solving people as well as union-related matters.
• Grounds decisions in facts, leverages data to generate new insights and opportunities, clearly defines and measures business outcomes to identify course corrections and measure success.
• Commitment to and expert skill in collaboration, problem solving, negotiation, dispute resolution, and solution finding.
• High level of discretion and ability to handle confidential and classified information.

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.