Inbound Call Center Agent (Mandarin Speaking) - Work From Home

Remuneration Package:

• Salary: from $2,000.00 to $2,400.00 per month after confirmation depending on experience (inclusive of basic salary and variable allowances)

Responsibilities:

• Answer inbound calls and provide information pertaining to queries, complaints & feedback
• Manage & resolve customer’s complaints & feedback
• First contact resolution of all cases handled
• Project a positive and helpful attitude to external and internal customers
• Ensure Standard Operating Procedure (SOP) is properly carried out

Requirements:

• Minimum O Level
• Proficient in relevant computer applications
• Knowledge of Customer Service principles and practices
• Relevant experience in Call Center for at least 12 months is REQUIRED
• Good data entry and typing skills
• Good credit in O Level MANDARIN or equivalent standard, due to the nature of the work having to deal with Mandarin only speaking customers is a MUST.
• Singaporeans Only

Additional Information:

• 5.5 working days (Mon-Fri: 9am to 6pm; Sat: 9am to 1pm); 44 hours per week
• Contact Centre environment
• Working Location - WFH after completion of 1 to 1.5 months of training
• Training of 1 to 1.5 months will be conducted at the office in Tampines St 92

Job Types: Full-time, Permanent

Pay: $2,000.00 - $2,600.00 per month

Benefits:

• Work from home

Schedule:

• Day shift
• Weekend availability

Supplemental Pay:

• Overtime pay

Education:

• GCE 'O' Level or GCE 'N' Level (Preferred)

Experience:

• Call Center Agent: 1 year (Required)

Work Location: Hybrid remote in Tampines, Singapore 528872