Customer Relations Officer/ Team Lead

*Rostered working days (Including weekends & public holiday) & WFH applicable after confirmation

Who We Are

At Inchcape Singapore, we operate a multi-brand vertically integrated business model, distributing and retailing world leading marques. We pride ourselves on the amazing team, products and services that we have built and represent. The driver behind our growth and reliable brand is OUR PEOPLE.

Job Responsibilities

• Work with all stakeholders to assist in maintaining high level of customer experience standards
• Answer or make calls to customers to learn about and address their needs, complaints, or other issues with products and/or services
• Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that customers feel valued
• Provide excellent and consistent level of customer service
• Making sales or recommendations for products or services that may better suit client needs
• Key role involves performing outbound calls to existing customers to remind customers of their upcoming vehicle maintenance and invite customers to book their appointments early

Job Requirements

• Preferably with a Diploma in Commerce or relevant field
• At least 2 years of relevant experience as a customer care specialist in a Contact Centre or Tele-marketing environment
• Excellent customer services skills and pleasant telephone etiquette
• Possess strong accountability to high quality of service
• Possess strong communication skills
• Familiarity with Sales Force CRM / Digital transformation will be a plus