Software Engineer (C#, .Net, PKI)

Position Overview

The Implementation Specialist is responsible for solution delivery such Payment & Identity on customer environment and/or hosted environment. This position will manage installations and ensure customer success and satisfaction during the project delivery which includes setup, installation and interface development based on Entrust Secure ID issuance solution.

Responsibilities

Solution Delivery - 85%

• Solution deployment and configuration to meet the customer needs

• Setup, install, and administer Payment and Identity financial solutions for our customers.

• Collaborate with project management team to deliver the solution to the customer in a timely matter.

• Act as technical expert on the solution, including participating in the requirements gathering and validation

• Understand the customer need and work directly with client to manage initial access, map and transfer data, create process documentation

• Test and troubleshoot functionality of installed systems; identify and documents technical issues to be escalated to the proper organization for resolution

• Deliver solution training for customers, Partner and IT personnel

• Interact with System Administrators to apply software patches and perform upgrades to existing customer systems

• Maintain high availability for contact to ensure timely and accurate response to all inquiries

• Communicate effectively with external and internal customers/partner and provide information in a timely and accurate manner

Process improvement – 15%

• Provides feedback based on client experiences to the owner of the components part of the solution and process improvements

• Create and maintain documentation to assist in future problem resolution

• Participate and Propose process, documentation and solution improvements

Technology Qualification/Requirement

• Experience in utilizing .net Firmware and C# language to integrate Entrust secure ID or Similar Cryptographic and identity issuance solution with 3rd party payment software.

• 5 Years strong technical expertise in software development (.NET) in Windows based platforms

• Technical understanding of PKI, Certificate Authority management, Certificate issuance and Identity verification.

Basic Qualifications

• Associate degree in information technology or equivalent

• Must have mastery of written and verbal communication

• 5 years of experience in a customer Software delivery

• Experience with System Integrations