Admin & Operation Assistant

Order Processing Orders / Goods Returns Processing

1 Process Purchase Orders from customer's portal, email, fax, WhatsApp & phone call

2 Sync orders from salesman devices for General Trade customers

3 Generate Summary Picking list and forward to Warehouse

4 Generate Delivery Order (DO) for Delivery / Collection on Samples, ECR Pallets etc.

5 Generate Goods Return note (GRN) for all Trade Customers

Administrative

1 Generate customers Statement of Accounts (SOA) and send to customers via email, fax and print out hard copy for salesman

2 Creation of New Customer Account, Update Customer Status and Account Closures in the system

3 Scan & email all Customers Purchase Order received to Brand Managers

4 Printing of Carton / Product Barcode labels

5 Any other office admin duties assigned by the Management

Operation & Delivery

1 Answer incoming calls and attending customer complaints and enquiries.

2 Attending door step queries and receiving of incoming parcel and guest

3 Generate Daily Delivery Summary report

4 Booking of Truck from Transporter for NTUC, CMM, DFI, Amazon & PandaMart Delivery

5 Booking of Delivery schedule (Online) & Loading Bay reservation for JEM, Jewel, MBS etc

6 Assist driver on issues encounter during the delivery

7 Coordinate with Warehouse staff on stocks status and amend the invoice accordingly 8 Goods on out-of-stock status, update customers upon order received via email / call and Salesman via WhatsApp in the group chat

Requirement

1 Mininum O Level or SPM

2 At least 1 year working experience

3 Good Excel skill