Customer Service (Logistics- Changi)

Customer Care & Logistics Executive - Deliver Service That Moves the World

Location: 9 Airline Road, Singapore

✨ About Us

We're more than just a freight forwarding company-we're a global logistics partner trusted by clients around the world. With access to 60 airline networks, tech-driven processes, and strategically located warehouses, we ensure every shipment is handled with care, speed, and precision.

Our mission: Efficiency, reliability, and exceptional customer service-every step of the way.

Why You'll Love Working With Us

• Career Growth & Learning: We support your professional development with ongoing training and internal advancement opportunities.
• Make Real Impact: You'll be the key connection between operations and customer satisfaction-your work matters!
• Positive Team Culture: Join a team that values collaboration, respect, and continuous improvement.
• Competitive Rewards: Enjoy a solid salary package, performance-based bonuses, and exclusive perks.
  
  

Your Role: Connecting People, Solving Problems, Driving Results

As a Customer Care & Logistics Executive, you'll be the friendly, reliable voice our clients count on-from managing delivery timelines to resolving complex issues with empathy and precision.

Your Day-to-Day Responsibilities

Customer Engagement & Service Excellence

• Be the first point of contact for client queries, providing clear, timely, and professional responses
• Tailor solutions to each customer's logistics needs, building trust with every interaction
  
  

Logistics Coordination

• Oversee scheduling and ensure smooth cargo movement and on-time deliveries
• Liaise with internal ops teams to keep things running like clockwork
  
  

Issue Resolution & Process Improvement

• Resolve issues with urgency and care, always putting the customer first
• Collaborate with cross-functional teams to improve service delivery and exceed expectations
  
  

What You Bring To The Table

• Strong verbal and written communication skills
• Proactive mindset and resourceful problem-solving skills
• Prior experience in customer service, logistics, or freight forwarding (preferred)
• Comfortable using CRM software, Microsoft Office, and basic logistics systems
  
  

Perks & Benefits

• Attractive basic salary performance bonuses
• Employee discounts on services
• Training and career progression programs
• Supportive team and management
• A purposeful role in an essential, fast-moving industry
  
  

EA Personnel R22110043 Tan Eng Kang

EA License 21C0430 A Dreamworks Company Pte Ltd