IT Admin

Roles and Responsibilities

• Provide IT technical onsite support for end user services problem which includes
  
  

identification, diagnosis, rectification and escalation.

• Offsite Standby support for emergency incidents / cases after office hours on a weekly
  
  

rotational basis amongst the team personnel.

• Installation, re-installation, troubleshooting and reconfiguration based desktops, notebooks,
  
  

printers, iPads, scanners hardware components.

• Installation, re-installation, troubleshooting and reconfiguration of Microsoft windown and
  
  

application, standard software and in-house application.

• Perform data removal from hard disk by following Customer's Hard disk disposal procedures
  
  

(eg. scrubbing, degaussing, and documentation of disposal list).

• Manage (liaison for queries, escalation, problem determination and resolution, and MAC -
  
  

move, add and change) 3rd party vendors.

• Provides support for queries, escalation, problem determination, resolution, and MAC -
  
  

move, add and change.

• Prepare new joiner onboarding IT equipment needs.
• Handle new software installation request and its licenses transfer request.
• Manage of the IT equipment and accessories and document of all IT equipment and
  
  

accessories movement. Ensure inventory records is updated to the system daily.

• Assist the preparation of the necessary operation and SLA report.
• Participate in system enhancement testing.
• Manage Procurement administrative task when necessary.
• Document, track and renewal of engineers building access and IT access.
  
  

Requirements

• Min 4 years of experience in administration and support of Desktop Applications.
• Candidate needs to possess good communication skills.
• Candidate needs to familiar with the End-users computing environment and desktop support
  
  

workflow.

• Proficient in MS Excel and PowerPoint is an advantage.
• Able to perform basic network troubleshooting.
  
  

Good understanding in AD, group policy, proxy setting, Power Excel and latest Windows OS

Hours of Coverage

• The requested Working Hours are between 9.00am - 6.30pm, from Mondays to Fridays.
• The coverage hours exclude Sundays and Public Holidays.
• Resident Engineer(s) will be assigned for standby duty and shall provide 7x24 hours oncall
  
  

standby support during non-working hours, including Saturdays, Sundays and Public

• Holidays. The Engineer shall response onsite within 2 hours upon activation (OT claims apply
  
  

without prior approval).