Client Service Agent

Job Description

Strong knowledge of hospitality skills and ability to interact with wide range of client demands.

Accountabilities

Assist Asst. Client Services Supervisor to manage the day-to day Client floor Operation in a professional manner while meeting client needs.

Need to be culturally sensitive, and perform work ethically and with integrity.

Follow policies and procedures in order to complete tasks efficiently.

Ensure Greeting upon receiving of clients and show to the destined meeting room

Updated in the booking system and called the User to inform the arrival of the clients

Beverages order are taken and served to the client

Good knowledge of the surrounding places ie: location of the ATM, restaurant, direction to the train station

Responds to requests for information, service, and assistance in a timely manner.

Actively support an environment that supports teamwork, co-operation & performance excellence

Have excellent communication and interpersonal skills.

To participate Department briefings and team meetings.

Cross training to Catering and Switchboard Reservation will be provided to cover other teams in case down of manpower.

Ensure Operations procedures are followed to ensure service standards are maintained

Monitoring of guidelines and strategies to protect health and safety of staff and others, protect Client and Jones Lang LaSalle reputations. Report any issues or concerns back to Management.
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