Head of Customer Experience

The Head of Customer Experience will play a pivotal role in enhancing the overall student journey at an academic institution, from enrollment through graduation. Grow your career further by working for an international brand - working with diverse stakeholders with departments and regulators. This is a role leading a sizable team, with managers reporting to you.



Responsibilities

Reporting to the Managing Director who leads the commercial arm, you will lead a team in developing and implementing strategies that create an exceptional and seamless student experience. Key responsibilities will include developing and refining student experience strategies across all touchpoints, partnering with academic departments and external stakeholders, and leveraging technology and data to enhance student engagement and support. You will also play a crucial role in leading the response to student crises and managing student concerns effectively.



Requirements

Successful candidates will possess a degree and at least eight years of experience in elevating customer experiences and engagement, within sectors such as attractions, education, hospitality, or hotel or banking. Strong leadership, communication, and data-driven decision-making skills are essential.



To Apply

To apply, please submit your resume to Kelly at kc@kerryconsulting.com, quoting the job title and reference number KC33381.