service management trainee

Job Description & Requirements

Roles & Responsibilities

Company with a chain of restaurants looking to hire individuals with enthusiasm for customer service. There will be opportunities to climb the ladder and be promoted to Supervisor and Manager position.

Customer Relations

• Interact with guests for entertainment and rapport while garnering feedback for the growth of company.

• Handle guests complaints and feedback with tact, to ensure all guests leave the restaurant with a smile.

Maintenance of Restaurant

• Maintain high levels of hygiene and cleanliness of restaurant to ensure pleasant during experience for every guest.

• Daily housekeeping to ensure highest quality of cleanliness.

Front of House

• As front of house crew, to maintain a friendly and positive vibe for both guests and colleagues by smiling and greeting.

• If on POS duty, candidate will be the last point of contact before guests leave, thus must ensure to solve any complaints.

Requirements

Language

• Fluent in spoken and written English

Experience

• Candidate with no experience may apply with relevant education