Senior Product Manager - Platform User Acquisition & Engagement

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,700 destinations around the world.

Do you share our belief in the wonders of travel? Our international community of over 1,800 employees, based in 30 locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:

• Customer First
• Push Boundaries
• Critical Thinking
• Build for Scale
• Less is More
• Win as One

We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!

What will you do?

• Lead a team of product managers working on our App customer acquisition & engagement suite of products
• Drive customer growth and engagement by turning every customer interactions with the Klook App moments of Joy
• Work closely and influence cross-vertical product teams to ensure that vertical product flows are optimally integrated to fit customer expectations
• Monitor product metrics, identify opportunities, and optimize functionality
• Conduct quarterly and annual strategy and planning process for App user domain
• Conduct monthly and quarterly business reviews to share performances and roadmap

What is expected?

• Bachelor's degree in Business, Computer Science, Engineering, or related field; MBA is a plus
• 5 years of experience in product management, with a track record of delivering successful products
• Strong leadership skills with experience managing and mentoring product teams.
• Exceptional strategic thinking, analytical skills, and problem-solving abilities
• Proven ability to collaborate effectively across departments and manage stakeholder relationships
• Excellent communication and presentation skills to convey complex concepts to both technical and non-technical audiences.
• Business level or above fluency in English and Mandarin Chinese is preferred
• Familiarity with agile methodologies and product management tools
• Passion for travel and a deep empathy for our customers around the world