[Full-time] Customer Success Executive

LCentral is a reputable Premier English Specialist providing quality enrichment for students from N1 to P6 since 2008. We are seeking a dynamic candidate as a full-time Customer Success Executive.

Customer Success Executives are key to supporting the daily operations of the business and managing customer service relationships.

Responsibilities include (but are not limited to):

• Ensure the safety and well-being of students
• Deliver excellent customer service
• Meet brand standards (image and presentation, safety and hygiene)
• Establishing excellent rapport with students and customers
• Ensuring a positive and nurturing learning environment
• Assist in the day-to-day operations of the centre and centre management
• Assist in the day-to-day administration of the centre (roster, scheduling, payments, etc.)
• Assist in student enrolments (enquiries, assessments, registration, etc.)
• Assist in scheduling classes to ensure optimal use of resources (classrooms, materials, etc.)
• Proper and timely record keeping

Requirements:

• Training will be provided
• Proficient in standard English (required)
• Customer-oriented (required)
• Bilingualism is an advantage
• 5-day work week
• Able to start work immediately

Working Hours

Weekdays - 1:00 PM to 9:00 PM

Weekends - 9:00 AM to 6:30 PM

1 weekend and 1 weekday off

• Salary: $2,800.00 - $3,000.00 per month
• Progressive salary increment
• 13th-month bonus
• Incentives and rewards
• Personal accident insurance
• Hospitalisation insurance
• Life insurance
• Career advancement, management trainee track included

Please email your resume directly to HumanResource@LCentral.Biz

Important: Please only apply if you meet the requirements. Only short-listed candidates will be contacted for an interview.