Retail Sales Associate

We are a professional athletic sports footwear and apparel brand from China since 1990. We are looking for energetic team members to join us and grow with us!

We are looking for a Retail Sales Associate to provide excellent customer service and meet sales quotas for our business. Your duties as a Retail Sales Associate will also include operating cash registers, stocking shelves and preparing merchandise for display.

Responsibilities:

• Greet and direct customers
• Provide accurate information (e.g. product features, pricing and after-sales services)
• Answer customers’ questions about products/services
• Building rapport through conversation and honest recommendations
• Assisting in maintaining the store room and setting up merchandise displays on the sales floor
• Cross-sell and upsell products
• Ensure racks are fully stocked
• Manage returns of merchandise
• Coordinate with the team to provide excellent customer service (especially during peak times)
• Inform customers about discounts and special offers
• Inviting the customer to join a loyalty program if there is one
• Provide customer feedback to the Store Manager
• Stay up-to-date with new products/services
• Maintaining the store cleanliness

Requirements:

• Familiarity with POS (point of sale) systems and the ability to learn new technologies
• Excellent communication skills
• Cheerful working attitude
• Outstanding customer service skills
• Ability to work a flexible schedule
• Ability to upsell
• Candidate with a few years of sales experiences and visual merchandising experience will be considered for a senior role
• Ability to work under a fast-paced working environment