Technical Support Analyst, Singapore

JOB SUMMARY

Provides technology & support services that create positive business impact by optimizing the effective use of systems at the assigned offices.

CANDIDATE PROFILE

Education and Experience

• 2 year degree from an accredited college/business/technical school (or the equivalent training/education in respective country).
• Information Technology related job experience, hospitality experience is beneficial.

Skills and Competencies

• Analytical skills
• Problem solving.
• Computer skills.
• Learning.
• Interpersonal skills
• Diversity relations.
• Communications
• Electronic communication.
• Applied reading.
• Communication.
• Listening.
• Personal attributes
• Integrity.
• Dependability.
• Positive demeanor.
• Safety orientation.
• Organization
• Multi-tasking.
• Time management.
• Hardware and software
• Help desk.
• Hardware.
• Network administration
• Security.
• Network applications.
• System administration/ monitoring.
• Client/Server application.
• LAN and WAN administration.
• Server system.
• Network support.

KEY STAKEHOLDERS

• All Company Owned Office Associates.
• Area Office iT Manager.
• Regional Senior Director of iT.
• iT Peers from Continent and Regional iT Team.

CORE WORK ACTIVITIES

Managing Projects and Priorities

• Monitors computer and network operations performing onsite and offsite backup/recovery functions and maintaining disaster recovery plans.
• Ensures current systems are in compliance with Company system standards.
• Conducts proactive and reactive maintenance of the health and integrity of all the offices IT infrastructure and iT equipment including but not limited to: Email. Desktop, Laptops, Servers, LAN infrastructure and Operating System Software– Administration and Maintenance for Tier 1 support.
• Creates disk images performs maintenance that eliminates security risks, assures appropriate local area network system access and enables dissemination of duties.

Managing Key Stakeholders Expectation

• Manages problems effectively via time tracking and resolving them quickly with the business clients being informed of the situation at all times.
• Is responsible for the spot/ad hoc, writing procedures, and organizing outside vendors to undertake training.
• Provides applicable written communications to all the offices Associates from time to time.

Managing Key Process/Documentation

• Is responsible for the maintenance and completion of all establish checklists as and when required
• Is responsible for the compliance with applicable Company Policies and iT Standard Operating Procedures (SOPs) and other related material.