IT Operations Executive (5-days)

Job Highlights

• Industry: Technology
• Location: Kaki Bukit
• Working Days: Monday to Friday

Job Responsibilities:

• Provide operational and administrative support to enhance operational efficiency
• Provide L2 operational support and troubleshooting for escalated issues
• Identify opportunities for continual improvements and make recommendations accordingly
• Custodian of standard operating procedures (SOPs)
• Support initiatives and assist with designing frameworks to increase efficiency and improve service standards
• Engage with stakeholders to define and implement service standards
• Collaborate with cross-functional teams for meeting operational requirements and targets
• Track and analyse incidents to identify and address recurring issues
• Drive quality assurance initiatives
• Assist with procurement and manage vendor relations
• Perform research and analysis to support business decisions making
• Perform data management and documentation duties to ensure accuracy of records
• Prepare reports and other documentation
• Identify opportunities for the automation of day-to-day operational processes such as data collection and tracking
• Design and implement automation solutions
• Support ad-hoc duties and projects as assigned

Job Requirements:

• Candidates must possess at least a Diploma
• Experience in developing and implementing SOPs and quality management frameworks
• Some background in IT will be an added advantage
• Excellent verbal and written communication skills
• Excellent analytical, problem-solving and organizational skills
• Meticulous, with excellent record keeping and documentation skills
• Proactive and positive working attitude
• Willingness and capacity to learn new skills and technology