Regional Service Manager

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

The Regional Services Manager is responsible for managing and optimizing service delivery within the designated region. This role includes leading a team of service professionals, ensuring exceptional customer satisfaction, and driving operational efficiency. The Regional Services Manager will work collaboratively with other departments to align services with business objectives and improve overall performance. Additionally, the role is responsible for increasing services revenues and implementing programs for hardware, software, robotics and automation for the APeC region.

This role can be located within APAC region, specifically focusing on Singapore, Indonesia and Japan, and will report to the Head of Sales APeC Biomonitoring.

Your Role:

• Team Leadership: Guide, mentor, and develop a team of service professionals (both direct and indirect) to meet performance targets and uphold high service standards.
• Services revenues: Achieve targeted revenue goals through maintenance contracts, customer retention, and leveraging the existing Hardware Installed Base.
• Customer Relationship Management: Cultivate and maintain robust relationships with key clients, addressing their needs and concerns to improve customer satisfaction and loyalty.
• Operational Oversight: Oversee and assess service delivery processes, ensuring adherence to company standards and regulatory requirements, with a solid understanding of validation (IQ, OQ, PQ), verification, calibration services for hardware and software in robotics and automation.
• Performance Metrics: Set, monitor, and analyze key performance indicators (KPIs) to evaluate service effectiveness and pinpoint areas for improvement.
• Budget Management: Oversee regional service budgets, ensuring efficient resource allocation and cost management.
• Collaboration: Partner closely with sales, marketing, and product development teams to ensure services meet market demands and customer expectations.
• Training and Development: Identify training needs and facilitate professional development opportunities for team members.

Who You Are:

• A Bachelor’s degree in Business Administration, Management, Engineering or a related field.
• Demonstrated experience in service management or a similar role.
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Proficient in data analysis and informed decision-making.
• Familiarity with service management software and tools.
• Willingness to travel as necessary within the region.
• Customer-focused mindset with strong problem-solving abilities
• Strategic thinking and planning capabilities.
• Adaptability and resilience in a fast-paced environment.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of our diverse team!