Account Executive

About Happy Marketer

Happy Marketer, a Merkle Company, is an award-winning, data-driven digital consulting firm that has been around for 12 years and helps brands maximize their digital marketing investments across the entire customer journey right from awareness to conversion to loyalty. Within the digital realm, our areas of expertise span across digital transformation strategy, programmatic advertising, content marketing, search engine optimisation, social media marketing, user experience & interface, marketing automation & loyalty, analytics & cloud, and digital command centers.

We were acquired in early 2019 by Merkle, the world’s largest Analytics, Performance, and CRM digital agency. Merkle was acquired by Dentsu (previously Dentsu Aegis Network) in 2016, and as such, Happy Marketer is a part of Dentsu.

Across APAC, we have advised and helped brands across industries such as banking, insurance, telecommunications, technology, government, travel & hospitality, airlines, education, food & beverage, retail, luxury. We are the only digital firm in the region with Google Partnerships across Analytics, Google Ads, Programmatic Media, Cloud & Training and likewise, we are certified partners of Adobe, Salesforce, Oracle, Marketo, and Hubspot. As certified, experienced, digital practitioners, Happy Marketer strives to partner with our clients to help advise, train and implement impactful digital solutions that solve real business problems to help them grow profitably.

Happy Marketer was recently identified to be the only Google Partner across Asia to be certified across Google Ads, Google Programmatic Media, Google Marketing Platform (Google Analytics, Firebase, etc) and Google Cloud.

Roles And Responsibilities

• Establish a solid working relationship with Merkle clients.
• Support the Client Success Manager in all client requests, ensuring that projects and deliverables and are met with quality and timeliness.
• Work collaboratively with delivery teams and subject matter experts to evaluate client needs regarding their objectives and goals.
• Work with the delivery team to support the projects with the client.
• Maintain client-related process to ensure smooth client relationship and minimal client escalations.
• Willing to go the extra mile by proactively looking for opportunities that will surprise and delight your client.
• Assist with additional ad hoc tasks to support the team as and when required.

Requirements

• Education to degree level in advertising, media or similar
• 0-2 years of experience in digital marketing, preferably digital agencies.
• Aptitude to build and maintain strong working relationships.
• Ability to work under pressure and with short deadlines
• Excellent analytical, presentation and problem-solving skills
• Willingness to learn and take on feedbacks
• Good communicator, comfortable with showing what data means and how we can take action based upon it
• Ability to take the clients and internal teams from chaos to clarity.

Who should not apply?

• If you are looking for an SEO/SEM/Paid Media role
• If you are looking for a technical data/analytics role

What will make you stand out?

• Knowledge and passion for digital marketing
• Your ability to tell a story on a slide deck