Shop Cashier / Sales Associate / Retail Shop Assistant (Full Time/5 Days Work Week)

Job Responsibilities:

Customer Service Excellence

• Engage customers with expertise by providing 1-to-1 personalized advice on golf equipment, accessories, apparel and services based on customers' needs and preferences
• Create a memorable shopping experience by providing exceptional level of customer service that exceeds customer expectations and always be approachable and gracious in all customer interactions
• Handle inquiries and complaints professionally and resolve customers’ concerns with patience and efficiency to ensure customer satisfaction

Sales Commitment

• Achieve or exceed weekly sales target, proactive in promoting products that suit customer needs and cross-selling complementary goods and services to boost sales
• Execute in store marketing and promotional displays based on company’s guidelines and support local golf sales events
• Demonstrate product knowledge and continuous learning for latest golf products, trends, and promotions to service customers’ inquiries

Inventory Management

• Monitor stock levels to ensure shelves are always well-stocked, tidy, and reflect accurate inventory levels to avoid customer dissatisfaction
• Conduct regular inventory checks and assist in cycle counts and annual stock takes to maintain inventory accuracy and prevent shrinkage
• Assist in coordinating with stock merchandisers and report low-stock or overstock situations to the team to support inventory management.

Store Operation & Safety

• Maintain store cleanliness to ensure the store is clean, organized, and presentable to reflect the brand's professionalism and attract customers
• Maintain merchandise in accordance with company’s visual merchandising guidelines. Actively participate in all merchandising activities including, but not limited to, daily stock maintenance, product transfers, and folding clothes.
• Support operational efficiency and to assist with opening and closing duties, including cash handling and securing the premises.

ILG Membership

• Register new members: Actively encourage customers to sign up and assist them through the registration process
• Promote ILG membership benefits: Educate customers on the advantages of ILG membership, such as exclusive discounts, events, and perks
• Build customer loyalty: Cultivate long-term relationships through personalized service and follow-ups to encourage repeat business

Requirements:

• At least 1 year in a similar role within the retail industry
• Proven experience in achieving sales targets and KPIs
• Strong clients focus with an ability to build lasting relationships
• Exceptional verbal and presentation skills
• Positive, collaborative, and goal-oriented team member
• Friendly, professional demeanour with effective communication
• Ability to perform well in a fast-paced environment
• Demonstrates punctuality, honesty, and discipline
• Self-motivated, driven, and open to feedback
• Able to commit to rotating shifts (opening & closing hrs)

Benefits:

• Attractive Commission OT Incentive Performance Bonus
• Career Advancement
• Health Insurance Medical & Hospitalization Insurance Life Insurance Personal Accident Insurance
• Up to 14 days Annual Leave
• Sick Leave Benefits Statutory Leave Benefits
• Friendly Working Environment Teamwork Environment

*Want to know more about us? Please click the link here: https://youtu.be/6cC0kesEVwQ

Job Types: Full-time, Permanent

Pay: $1,800.00 - $2,800.00 per month

Benefits:

• Additional leave
• Employee discount
• Health insurance

Schedule:

• Day shift
• Holidays

Supplemental Pay:

• Commission pay
• Overtime pay
• Performance bonus
• Yearly bonus

Work Location: In person