Customer Service Officer

Job Roles & Responsibilities:

• Responsible for handling various guest queries/requests such as restaurant table reservations, large group bookings, private events.
• Organize restaurant bookings, curate a menu for guests, arrange payment options.
• Create quotation and confirmation forms for large group, private room and function room bookings.
• Keep track of events, update/manager MS Excel & Google Sheet files.
• Addressing guest complaints or concerns effectively, finding solutions to issues, and escalating matters to management when necessary to ensure guest satisfaction.
• Providing information about the restaurant background, promotions, transportation options, and other arrangements as needed.
• Providing exceptional customer service to guests by greeting them warmly, assisting with inquiries, and addressing their needs and requests promptly and courteously.
• Communicating effectively with guests, colleagues, and other departments to ensure smooth coordination of services and activities.

Job requirements:

• Diploma in Hospitality, Tourism or related field
• Experience managing Table Management System
• Experience managing an omni-channel system is an advantage
• Well versed in MS Office
• At least 3 years’ experience as customer service officer for restaurant industry.
• Previous experience as restaurant supervisor, manager is an advantage.
• As the job requires tremendous focus, we are looking for a team player with good interpersonal skills, excellent written and verbal communications skills, and a keen eye for detail.
• This job role requires to work closely with the restaurant operations and must be flexible to work according to the operating hours of the restaurant between 6am to 1am.