Assistant Housekeeper

The incumbent is responsible for the cleanliness, orderliness and general appearance of the hotel while at the same time ensuring that all hotel guests receive a high level of housekeeping services.

This role reports directly to the Executive Housekeeper or its designate.

Job Descriptions

• To be responsible for the orderliness, cleanliness and general appearance of the hotel rooms, floors, public areas, offices and back of the hotel service and staff areas.
• To set up the duty rosters and work assignments of each of the staff in her department and responsible for the training and supervision of staff members in his/her department.
• To check the issue and utilization of guest and cleaning supplies and linen.
• To co-ordinate the daily work of department’s supervisory staff as Floor Supervisor and Public Area Supervisor and monitor the daily performance of other department’s staff to ensure high quality of work and that they are in accordance with established procedures.
• To ensure proper key control is in place.
• To direct the operations of Linen Room and Guest Laundry and maintain the standard established by the hotel.
• To prepare the monthly Utilization of Stock Summary Report and Laundry of Linen and Uniform Statement Report for submission to Accounts, and Overtimes and Incentive Claims of the Room Stewardess to HR.
• To maintain missing and breakages/torn statistics on room supplies, towels and linen.
• To assist in the ordering of room and cleaning supplies, flowers, etc.
• To plan and ensure training schedule are carried out by supervisors.
• Participate in preparing yearly CAPEX and expenses.
• Review and control expenses and source for new quotations as part of cost control.
• Attend meetings in the absence of Executive Housekeeper.
• To be fully aware and competent in the following at all times: Hotel Fire procedures, Hotel Security procedures, Hotel Departmental operational standards and procedures, and Customer Service Standards.
• To carry out all reasonable instructions and request from other managers within the Hotel other than your direct manager.
• To inspect and maintain guestrooms and public areas.
• To maintain excellence in housekeeping sanitation, safety, comfort and aesthetics for hotel guests.
• To coordinate and administer all housekeeping programs and projects.
• Liaising with vendors and contractors.
• Maintains the Lost & Found and is responsible for all lost-and-found items. Determines the rightful owner and mails to appropriate address.
• To be able to conduct training for all housekeeping employees.

Job requirements

• Minimum 3 years of related experience
• Service oriented and attention to details
• Team player and ability to multi-task
• Able to resolve problems and make decisions confidently
• High level of confidence and strong interpersonal skills to handles all levels of communication to colleagues and guests
• Working knowledge of Microsoft Office (Excel, Outlook, PowerPoint, Words) and Opera PMS

*We regret to inform that only shortlisted candidates will be notified.

*This role is for Novotel Singapore on Kitchener (nearest MRT: Farrer Park).