Program Manager (Opentext)

Key Responsibilities:

• Lead and direct concurrent OpenText implementation projects, including Content Suite, Documentum, Extended ECM, and TeamSite platforms, ensuring coordination of multiple related workstreams toward shared business objectives
• Partner with stakeholders to shepherd OpenText solutions from initial concept through successful implementation, migration, and user adoption
• Serve as the primary point of contact for clients, ensuring satisfaction and efficiently managing escalations within the OpenText ecosystem
• Deliver solutions as defined in project scope, maintaining baselined budget and timelines while upholding quality standards and exceeding client expectations
• Apply rigorous scope control and change management using OpenText's recommended implementation frameworks and methodologies
• Document and mitigate risks and issues specific to content management implementations and migrations
• Provide clear, consistent communication to all stakeholders, translating technical OpenText concepts for business audiences
• Support sales teams during pre-sales activities by developing accurate project scopes, timelines, and costs for OpenText implementations, including client presentations during tender processes
• Identify opportunities for additional OpenText services and products based on client needs and business objectives
• Coordinate cross-functional project teams through effective task delegation, resource assignment, and program management across OpenText technologies
• Oversee OpenText platform testing, training, and knowledge transfer to ensure successful client adoption

Knowledge and Attributes:

• Demonstrated expertise with OpenText products including Content Server, Documentum, xECM, InfoArchive, or other OpenText solutions
• Advanced project management skills with specific experience implementing enterprise content management systems
• Strong understanding of OpenText's implementation methodologies and best practices
• Ability to build trusted relationships with both internal teams and external clients in complex technical environments
• Exceptional customer satisfaction management with experience handling escalations related to content management implementations
• Excellent written and verbal communication skills with ability to explain technical OpenText concepts to non-technical stakeholders
• Outstanding team-building capabilities and proven success in high-pressure technology implementation environments
• Advanced ability to prioritize and manage multiple complex OpenText workstreams simultaneously
• Strong business acumen with understanding of how OpenText solutions deliver ROI for different industries
• Self-motivated with passion for content management technology and commitment to project success
• Skilled at influencing cross-functional teams while maintaining collaborative approach
• Decisive leadership with meticulous attention to detail in complex implementations
• Proven ability to identify and resolve technical and business challenges in OpenText projects
• Expertise in change management specifically for enterprise content management system adoption

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in Information Technology, Computer Science, Business Administration or related field
• Project Management certification (PMP or Prince2) required
• OpenText certifications highly valued (OpenText Certified Professional/Specialist)
• ITIL certification beneficial

Required Experience:

• 5 years of demonstrated project/program management experience implementing OpenText solutions
• Advanced client engagement experience in enterprise content management projects
• Comprehensive understanding of the OpenText implementation lifecycle and best practices
• Demonstrated proficiency in change management for content management systems
• Proven experience balancing technical requirements against business constraints in OpenText implementations
• Experience with API integrations connecting OpenText platforms with other enterprise systems
• Familiarity with content migration tools and methodologies