Nurse Manager (Tampines)

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic

Job Role Summary:

The Nurse Manager is responsible for ensuring personalized, and cost-effective care is provided by nursing staff to residents in accordance with the established policies and procedures, standards of nursing care and practices. The Nurse Manager is responsible for the effective and efficient running of the ward/department assigned.

Quality & Safe Care Delivery

• Plan, coordinate and develop work processes in compliance with all nursing standards as stipulated by Singapore Nursing Board and in accordance with the Licensing Terms and Conditions of the Nursing Homes and Enhanced Nursing Home Standards (ENHS).
• Ensure smooth collation and reporting of CQI.
• Ensure written policies, procedures and work processes as directed by the Nursing Office with reference the Nursing SOPs are available and up to date to guide the provision of care.
• Facilitate implementation of policies and procedures and care pathways in the NH.
• Ensure that all documentation in relation to all aspects of resident care management is accurate and up-to-date. (including investigation, analysis and reporting on incidents).
• Work with multi-disciplinary teams (AHP, MSW, Care Concierge) to develop individualised function-focused care plans for all residents.
• Address feedback or concerns raised by residents and family members in a timely manner.
• Provide nursing advice on the clinical care of complex cases referred by the staff in the nursing home and to monitor progress.
• Participate at the monthly Nurse Leaders' Meetings (NLM), RCD Quality Assurance Committee (QAC) and Product Evaluation Committee (PEC).

Staff Management

• Ensure appropriate skills mix and adequate manpower resourcing for all shifts and types of services.
• Oversee the team of RN, EN, NA, CCA & HA under her/his charge.
• Create a work environment that is conducive to high performance and job satisfaction.
• Collaborate with the Operations team to manage the dormitory facilities, enforce rules, provide support and guidance for cross-cultural living amongst the care team, and manage relations among the staff.

Quality Education and Competencies / Staff Development

• Schedule staff for internal structured training.
• Schedule staff structured training (e.g. BCLS/AED) and in-service training by external partners (e.g. pharmacist, dietician, doctor).
• Keep records of training and submission to My HR.
• Ensure staff fulfil the required competencies assigned to be assessed by the NMs and that records are up-to-date.
• Promote evidence-based practices or nursing care delivery.
• Demonstrate awareness of current nursing and healthcare practices.
• Manage budget and resources optimally.

Work Location:Jurong West Nursing Home

• Bachelor's Degree in Nursing
• Advanced Diploma in Nursing is an advantage
• Valid practising certificate issued by the SNB
• Valid BCLS certification
• Preferably with two-three years experience in a similar position within a nursing home / geriatric ward