Senior Business Analyst (Digital Operations), AVP

Description

About the Role:

We are seeking a skilled and analytical Senior Business Analyst to play a critical role in our digital transformation journey with regional responsibilities. As a key member of the digital operations team, you will be responsible for analyzing current business processes, building and maintaining multi-year roadmap, identifying opportunities for digital transformation, and working closely with stakeholders to implement innovative solutions that optimize operational efficiency and enhance customer experience.

Key Responsibilities

• Operations Roadmap: Work with stakeholders across various departments across the region to build, maintain and execute multi-year roadmap to deliver the benefits..
• Requirements Gathering: Work with stakeholders across various departments across the region to gather and document detailed business requirements for digital transformation initiatives.
• Process Analysis: Analyze existing operational processes to identify inefficiencies, bottlenecks, and areas for improvement through digitalization.
• Solution Design and Implementation: Collaborate with IT and operations teams to design and implement digital solutions that address business and operation’s needs, leveraging technologies such as automation, AI, and data analytics.
• Data Analysis: Utilize data to provide insights on operational performance, identify trends, and recommend data-driven improvements to support digital transformation.
• Stakeholder Communication: Serve as a liaison between business units, IT, Operations, and external vendors, ensuring clear communication and alignment throughout the transformation process.
• Change Management: Support the adoption of new digital tools and processes by helping to develop training materials and conducting workshops for end-users.
• Testing & Validation: Coordinate and participate in user acceptance testing (UAT) to ensure that digital solutions meet business and operation’s requirements and are ready for deployment.
• Continuous Improvement: Monitor the effectiveness of implemented digital solutions and propose enhancements to drive ongoing operational efficiency.
  
  

Job Qualifications

• 10 years of experience as a Business Analyst, with a focus on operations or digital transformation.
• Effective in building and maintain multi-year roadmaps to deliver benefits.
• Strong understanding of business process analysis and improvement methodologies.
• Experience with digital tools and technologies, such as automation platforms and data analytics.
• Proficiency in data analysis and visualization tools (e.g., Excel, Power BI).
• Excellent problem-solving skills with a detail-oriented approach to identifying and addressing business and operation’s needs.
• Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams across the region.
• Experience with project management methodologies and tools (e.g., SDLC, Agile, Scrum).
  
  

Primary Location

Singapore

Job

Technology Solutions

Organization

Group Operations & Technology Division

Schedule

Permanent

Full-time

Job Posting

10-Mar-2025, 1:00:23 AM