EUC Support Engineer

General Work Expectations

• Report to customer office and travel to customer site offices across Singapore as required (transport claims applicable).
• Working Hours: 8:00 AM - 6:00 PM.
• Occasional weekend work (time-off will be provided).

EUC Senior Engineer

Responsibilities:

• Provide comprehensive technical support for laptops, printers, networks, and Microsoft 365 services, including SharePoint, OneDrive, Teams, and Active Directory.
• Offer both 1st and 2nd level technical support.
• Deliver remote support to troubleshoot and resolve issues without physical presence when feasible.
• Set up and troubleshoot online meetings, conference room A/V systems, and printers.
• Configure and troubleshoot copier machines, computers, cables, and other IT equipment.
• Perform user administration tasks.
• Administer Microsoft Office 365 accounts efficiently, ensuring effective management.
• Assist in conducting webinar meetings via Teams and other online platforms.
• Maintain accurate documentation for asset management, ensuring records are regularly updated and well-organized.