Sr. Business Analyst

The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:
Our team works cross-functionally to make sure PayPal is maximizing its relationship across the payment ecosystem players, including networks, acquirers, processors, financial institutions and other partners. We provide detailed analytic support that are critical to business decisions and serve as thought partners across product, legal, business, and finance to make sure PayPal is driving winning outcomes across payment partners.

Job Description:
What you need to know about the role:

This role will work on understanding the payment ecosystem and work on analytics and reporting tied with the ecosystem. The individual will work alongside with business, product, finance, and other teams to drive key impact of payment partners. Primary goal would be to understand how the transaction expense trends are by different Processors, Acquirers, Networks and Issuers by different regions. Develop reporting and monitoring for KPIs in the ecosystem model, deep dive analysis to drive business decision, and create business cases for commercial discussions with payment partners. The individual will strive for operational efficiencies for the team.

Successful candidates will have a strong understanding of payments and fintech, analytical, ability to use large datasets to drive information for a broad audience. Contribute to negotiations and the ability to navigate complex commercial models (pricing, optimization, etc). Develop analysis that provide detailed insights to support negotiations. We’re looking for a strong individual contributor who can take on complex problem statements, collaborate across the company to build KPIs, communicate effectively with senior leadership, and operationalize the commercial outcomes.

Your way to impact:

• Influence payment markets partnership team and other cross-functional teams in thinking through complex business models of extending impact of payment partners.
• Build financial & analytical nuances across the dimensions of transaction expense, products, and markets to find opportunities to maximize.
• Opportunity to learn workings of payments business & how to monetize/optimize products expense of an innovative.
• Take ownership of detailed analysis that support commercial strategies for the long-term impact of our business.
• Provide operational efficiencies to drive improvements for our business.
  
  
  

Your day to day Responsibilities include:

• Become a domain expert in PayPal Payments and conduct rigorous data analysis to help improve transaction expense and understand eco-system performance.
• Lead business and financial analysis on new business initiatives to understand and prioritize opportunities.
• Provide operational support for business needs.
• Collaborate with cross-functional teams to understand business dynamics and adopt a data-driven approach to create impactful stories that influence stakeholders.
• Provide analytical support and data insights to enable informed decision-making process.
• Develop automated reporting and monitor KPIs for the payment ecosystem (Network, Acquirers, Processors & Issuers).
• Build and maintain relationships with key stakeholders within business, product, finance, and other functional teams. Engage in the cadence/process of interactions, be a team player, and a positive influence on others.
• Take full ownership of responsibilities, including developing quick and effective solutions as needed.
• Develop, automate, and maintain solutions using Tableau/Power BI and ensure timeliness and accuracy of metrics in the solutions.
• Manage contract reporting and socialize with both internal and external stakeholders.
  
  
  

What do you need to bring:

• 7 to 10 years of experience in business analytics, finance, payments, research experience.
• An understanding of payments product & technology is preferred and will go a long way in the success of this role.
• Experience with data aggregation using SQL (Google Bigquery, Teradata, MySQL etc.), flat file or json payload handling through programmatic code along with database experience.
• Fluent in Excel; experience with a statistical programming language (e.g., Python, R), and/or web analytics tools (e.g. Google Analytics).
• Experience in visualization tools and building visuals through Tableau and/or Power BI etc.
• Successful candidates will possess exceptional business judgment, strong analytic skills, and superb communication skills. They must have a passion for living in the data and be comfortable rolling up their sleeves to get into the details of the analysis, as well as being able to synthesize and provide high-level thought leadership.
• Proven track record of utilizing a data-driven approach to solve ambiguous business problems and delivering business and operational impact.
• Requires strong technical and analytical skills to translate complex transactional data into valuable and insightful information.
• Versatility in navigating a complex & matrixed corporate environment while juggling multiple responsibilities. A collaborative mindset is essential.
• Must be proactive, resourceful, and demonstrate intellectual curiosity.
• Exhibit the highest standards of integrity and be pleasant & fun to work with.
• Bachelor’s/Master’s degree preferably in a quantitative field (statistics/Finance/Analytics/Data Science).
  
  
  

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:

To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

REQ ID R0125275