Production Support Operator (3 months contract)

Production Support Operator

• 3 months contract, with an option to extend
• Remote work arrangement
• Shift schedule required

The Opportunity

• Interface with customers via telephone, email, WebEx or Teams session
• Provide prompt and accurate responses to customers within our SLA
• Remotely execute regular report jobs in a secure private cloud and monitor progress in Splunk
• Log software defects using a bug tracking system and work closely with software developers to analyze the defects and is accountable to track them to resolution
• Escalate complex issues to management as per internally established processes and guidelines
• Requires shifts outside of normal business hours, including weekends and holidays
• Develop strong relationship with customer and engineering teams
• Acquire the required product knowledge and stay up to date with product updates
• Deliver knowledge transfer sessions to customers and/or internal team members
• Create new internal or external knowledgebase articles/documentation to capture new learnings for reuse

Your Background

• 2 years of working experience in technical support or relevant field
• Excellent verbal and written communication skills in English
• Strong attention to detail
• Ability to learn quickly and work autonomously
• Experience with Splunk, Excel, SFTP, databases and ideally coding with Java or other language, with experience in web services
• Experience of working on large scale distributed systems with high availability requirements preferred
• Experience in cloud computing services preferred
• Experience in FinTech field preferred
• Ability to speak expertly and communicate clearly with the customers.
• Ability to work well with demanding customers.
• Ability to understand urgency and sensitivity of customer cases.

Interested parties please click " Apply Now" or contact May Anne Ramos (EA Reg no: R1110127) at mayanne.ramos@peoplebank.asia for more information. Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.