The Pictet Group is one of the world’s leading independent wealth and asset managers. Founded in 1805 and headquartered in Geneva, Switzerland, the Group is represented in 30 offices in financial centres worldwide, currently employing over 5400 people, Pictet has been present in Singapore since 1995 and employs more than 200 employees.
We are an independent investment partnership known for our long-term mindset, responsible approach to business and entrepreneurial spirit. These principles have defined us since 1805. For 219 years we have invested in our people, and that our success, both present and future, depends not only on those already with us, but also on those who join us today.
As an IT Logistics Specialist, you will ensure the seamless and efficient operation of IT and Logistics for our Singapore and Taipei offices, while providing comprehensive end-user support across various business functions. This role will also involve leading and coordinating projects related to IT, Logistics, Facilities, and Physical Security.
Your role
Deliver timely, high-quality technical support to end users in Singapore and Taipei, including VIP stakeholders
Provide Level 1 and Level 2 service desk support, promptly responding to and following up on incidents and user requests
Support a diverse workplace environment, including PCs, trading phones, virtual machines, mobile solutions, printers, and software applications (Windows OS, Office Suite, MS Teams, M365)
Maintain IT and Logistics inventory, ensuring documentation is current and Windows security patches are applied in a timely manner
Perform basic administration tasks for Active Directory and print services, as well as manage systems and accounts for Virtual Desktop Infrastructure (VDI) and Workspace One
Lead and implement IT and Logistics projects in collaboration with Corporate IT and Logistics specialists
Oversee employee onboarding and offboarding processes in partnership with HR and hiring managers, including workspace setup and office access
Manage facility services and maintenance, including lighting, HVAC, electrical systems, cleaning, workplace reconfigurations, fire safety, and asset inventory
Undertake additional ad-hoc IT and Logistics duties as assigned
Your profile
Bachelor’s degree or diploma in Computer Science, Information Technology, or a related field, with a minimum of 5 years of relevant experience
Proven experience in managing and supporting VDI, Workspace One, Windows OS, MS Teams, M365, video conferencing tools, and mobility devices
Proficient in supporting and managing relationships with VIP end users, including senior management and C-suite executives
Strong customer service orientation and a collaborative team player with a growth mindset, committed to high standards and capable of working independently and innovatively
Excellent communication and interpersonal skills, with strong troubleshooting and analytical capabilities, and the ability to perform under pressure
Proficiency in written and spoken English is essential; proficiency in Mandarin is a plus
Note
We will not accept any CVs via agencies
Diversity & Inclusion
Pictet is an equal opportunity employer and is committed to creating a diverse environment. We respect all individuals and seek their inclusion in the workplace.
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