Trainee Manager

Job Description

• Coordinate daily Front of the House and Back of the House operations
• Deliver superior service and maximise customer satisfaction
• Preparing weekly work schedules for staff and finding suitable replacements in cases of staff absence.
• Appraise staff performance and provide feedback to improve productivity
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations
• Resolving customer complaints regarding food quality and customer service.
• Identifying strategies to retain and attract customers.

Requirements and skills

• Proven supervisory experience in the Hospitality industry

• Proven customer service experience as a supervisor

• Strong leadership, motivational and people skills

• Sound knowledge of food health and safety regulations.

• Exemplary management skills.

• Excellent organizational and time management skills.

• Effective communication skills.

• Exceptional customer service skills.

What to expect

• 5 days’ work week

• Sales performance incentive

• Sales target bonus

• Career growth and development

• On job coaching and training

• Staff meals provided

** Please provide your expected salary in your submission.