CRM Senior Associate

Line of Service
Internal Firm Services

Industry/Sector
Not Applicable

Specialism
IFS - Clients & Markets

Management Level
Senior Associate

Job Description & Summary
We believe that challenges are better solved together. That's why you'll join a diverse, global community of solvers - an unexpected mix of people that come together to build trust in society and solve important problems. With us, you are encouraged to lead with your heart and values, and where your unique skills are developed and put to work in unexpected and exciting ways, superpowered by technology.

Firmwide Corporate Services

Our Firmwide Corporate Services unite to help build our competitive advantage with first class support internally. Spanning Administration, Business Development, Chairman’s Office, Compliance, Finance, Human Resources, Learning and Development, Legal, Marketing and Communications, Operations and Change Management, and Technology, we power our lines of services to make sure all of us have the right sources, services and technology to be the best we can be.

Not all of us work directly with external clients. Some of our most talented people choose to harness their skills, experience, expertise and service excellence within PwC. The possibilities are endless and our business landscape is changing everyday.


Salesforce CRM Management

• Maintain and optimize Salesforce CRM workflows, dashboards, and reports.
  
• Ensure data integrity through regular updates and cleansing techniques.
  
• Customize Salesforce functionalities to meet business requirements.
  
• Resolve end-user enquiries, provide guidance and support on key business functions and new features in Salesforce
  
• Administer UAT for impacted user groups due to Salesforce feature updates resulting in workflow changes
  
  
  

• Evaluate current workflows to identify inefficiencies and areas for improvement.
  
• Develop process maps and recommend strategies for optimization.
  
• Collaborate with stakeholders to implement streamlined processes.
  
  
  

• Analyze data to generate actionable insights for business development.
  
• Create and maintain performance dashboards for sales and operations.
  
• Monitor KPIs to assess the impact of process improvements.
  
  
  

• Provide training on Salesforce usage and best practices.
  
• Act as the go-to resource for CRM-related queries across teams.
  
  
  

• 3-4 years’ experience with Bachelor degree in Business, Information Systems or equivalent.
  
• Bachelor's degree in Business, IT, or a related field.
  
• Experience with Salesforce CRM administration or analysis (Salesforce certification preferred).
  
• Strong analytical skills with expertise in data visualization tools.
  
• Good communication skills for stakeholder collaboration.
  
• Meticulous and self-motivated with ability to follow-through tasks with tight deadlines
  
• Adaptable with a can-do attitude towards changing priorities
  
• Proficiency in automation tools within Salesforce.
  
• Familiarity with marketing or sales operations workflows.
  
• Ability to lead change management initiatives effectively.
  
  
  
  
  
  
  
  

Required Skills

Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Analysis, Business Expansion, Business Performance Management, Communication, Competitive Advantage, Creating Salesforce Reports, Creativity, Customer Insight, Data Quality, Data Quality Assessment, Data Quality Metrics, Data Validation, Embracing Change, Emotional Regulation, Empathy, Employee Advocacy Software, Implementation Support, Inclusion, Information Technology Applications, Intellectual Curiosity, Intranet Software { 33 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements
Not Specified

Available for Work Visa Sponsorship?
Yes

Government Clearance Required?
No

Job Posting End Date